Hello,
I have the issue that my doorbell is fully dead since 1 week - no LED Light at all... even at USB it does not show anything (hardreset) ...
I tried reaching out to netatmo support via mail and via tickets...
No reply since 1 week.
This is really odd!
Martin
Doorbell FULLY DEAD (3rd time in 1 year) NO reply from NEtatmo support
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- Posts: 20
- Joined: 21 Oct 2020, 11:54
Re: Doorbell FULLY DEAD (3rd time in 1 year) NO reply from NEtatmo support
I'm still waiting for a request via a support ticket I sent to Netatmo after 1 week for this issue: https://forum.netatmo.com/viewtopic.php?f=143&t=19913
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- Posts: 20
- Joined: 21 Oct 2020, 11:54
Re: Doorbell FULLY DEAD (3rd time in 1 year) NO reply from NEtatmo support
Still no solution.
3 Weeks now without a doorbell - well it rings..but without a smart doorbell....
3 Weeks now without a doorbell - well it rings..but without a smart doorbell....
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- Posts: 21
- Joined: 13 Oct 2020, 10:51
Re: Doorbell FULLY DEAD (3rd time in 1 year) NO reply from NEtatmo support
Here also problems with Netatmo CC.
Last week, I received a message of a broken SD-card. Strange, never ever had a broken SD-card, but technique, so such things happens.
Replaced the SD card with something from a Raspberry Pi. Doorbell works again.
I use this doorbell since October 2020, so definitely a warranty case. Bought the bell from Netatmo itself. Wrote a mail, no answer. Very strange.
Last week, I received a message of a broken SD-card. Strange, never ever had a broken SD-card, but technique, so such things happens.
Replaced the SD card with something from a Raspberry Pi. Doorbell works again.
I use this doorbell since October 2020, so definitely a warranty case. Bought the bell from Netatmo itself. Wrote a mail, no answer. Very strange.
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- Posts: 21
- Joined: 13 Oct 2020, 10:51
Re: Doorbell FULLY DEAD (3rd time in 1 year) NO reply from NEtatmo support
I have to correct my statements in these: Two days after I wrote this, I've got mail from Netatmo where they described how to receive a new SD card for free. I immediately did this procedure and a few days later received the new SD card incl. some grease to avoid moisture inside the doorbell.Jefke Peeters wrote: ↑02 Jul 2021, 22:26 I use this doorbell since October 2020, so definitely a warranty case. Bought the bell from Netatmo itself. Wrote a mail, no answer. Very strange.
The whole procedure satisfied me, but the delay in answering should be improved by Netatmo.
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- Posts: 20
- Joined: 21 Oct 2020, 11:54
Re: Doorbell FULLY DEAD (3rd time in 1 year) NO reply from NEtatmo support
Netatmo....
I exchanged the doorbell with a UBIQUITI Doorbell G4 -> same place, everything remained the same despite the transformator (16V instead of 12V) but this was included at ~150€.... and its working fine with absolutely no errors whatsoever.
Thanks NETATMO for NOTHING. 299€ Waste.
I exchanged the doorbell with a UBIQUITI Doorbell G4 -> same place, everything remained the same despite the transformator (16V instead of 12V) but this was included at ~150€.... and its working fine with absolutely no errors whatsoever.
Thanks NETATMO for NOTHING. 299€ Waste.