Security app history gone - and it keeps deleting

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eg37
Posts: 23
Joined: 18 Dec 2021, 16:15

Security app history gone - and it keeps deleting

Post by eg37 »

The Security app cleared my entire doorbell video history a few weeks ago... and ever since then, it just keeps deleting everything. I have calls, people coming by, I get notifications, but if I open the app, there is nothing. The only thing in history is the "Connected" message from a few weeks ago (when we had a power outage). Since then, history stopped working. How do I fix this?
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Giannismile
Posts: 20
Joined: 12 Oct 2020, 21:06

Re: Security app history gone - and it keeps deleting

Post by Giannismile »

Maybe the data storage card is broken? I had to replace it.
eg37
Posts: 23
Joined: 18 Dec 2021, 16:15

Re: Security app history gone - and it keeps deleting

Post by eg37 »

I will check. Now the doorbell doesn't work at all. The app doesn't connect to it (even though the doorbell is powered up with the light on) and when I try to see the live feed, all I get is this:
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Which is not only an error, but also poor app design: there is absolutely nothing I can do on this screen. I can't go back, there are no options or buttons of any kind. All I can do is quit the app and open it again.

I'm getting really frustrated with Netatmo...
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