Sensor signal very low, Welcome less than 2 meter away

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BouliJaune
Posts: 97
Joined: 04 Jan 2019, 08:20

Sensor signal very low, Welcome less than 2 meter away

Post by BouliJaune » 15 Jun 2020, 09:47

My sensor is showing only 2 bar of signal while my camera is less than 2 meter away from it, the same for the siren, I found this strange, would it be a bug or an anormal situation?
I am also not able to update the Siren location inside the tool.

BouliJaune
Posts: 97
Joined: 04 Jan 2019, 08:20

Re: Sensor signal very low, Welcome less than 2 meter away

Post by BouliJaune » 30 Jun 2020, 14:43

is there anybody reading this here?

jofre_netatmo
Posts: 819
Joined: 18 Jun 2014, 15:09

Re: Sensor signal very low, Welcome less than 2 meter away

Post by jofre_netatmo » 02 Jul 2020, 17:02

Hello, It is possible that only two bars are displayed but the connection with the product is stable. In case you see that the product disconnects in the timeline, please contact the Support Team so we can help you.
As for updating the Siren location, there was a bug that has ben fixed recently. You should be able to change the location now.
Jofre - Netatmo Team

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