Sensors - sensitivity adjustment not possible any more

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mac1804
Posts: 12
Joined: 05 Jan 2018, 22:23

Sensors - sensitivity adjustment not possible any more

Post by mac1804 » 17 Jan 2020, 18:34

Since yesterday problems with all three sensors. Adjustment of sensitivity (activity, open/closed) in IOS App and in web-interface/website not possible anymore.

Restart of Welcome camera, removing/inserting batteries to restart sensors without success...still no adjustment possible.

Calibration is working. Connection to camera is perfect according to App. All Sensors on FW58, Cam FW426.

Any ideas to get it back working anyone?

Magilla
Posts: 16
Joined: 08 Jan 2019, 16:54

Re: Sensors - sensitivity adjustment not possible any more

Post by Magilla » 18 Jan 2020, 09:06

Hello, apparently it is a bug of 426 update.
See here on French section of the forum : https://forum.netatmo.com/viewtopic.php ... 385#p75385

mac1804
Posts: 12
Joined: 05 Jan 2018, 22:23

Re: Sensors - sensitivity adjustment not possible any more

Post by mac1804 » 20 Jan 2020, 07:14

Hi,

thank you for the information ... hope Netatmo guys will take care of it soon.

om_man8
Posts: 10
Joined: 15 Jan 2020, 11:49

Re: Sensors - sensitivity adjustment not possible any more

Post by om_man8 » 23 Jan 2020, 14:25

Hi !
I have the same problem ! :(

whnagel
Posts: 88
Joined: 24 Nov 2014, 14:00

Re: Sensors - sensitivity adjustment not possible any more

Post by whnagel » 24 Jan 2020, 19:40

Bug solved with 427

jofre_netatmo
Posts: 821
Joined: 18 Jun 2014, 15:09

Re: Sensors - sensitivity adjustment not possible any more

Post by jofre_netatmo » 27 Jan 2020, 15:59

Hello all,
The bug has indeed been fixed with v427.
Please contact our support team so they can update your cameras if you need to change the settings.
Jofre - Netatmo Team

Rob_atmo
Posts: 7
Joined: 13 Feb 2020, 09:51

Re: Sensors - sensitivity adjustment not possible any more

Post by Rob_atmo » 13 Feb 2020, 10:00

Hello everybody.

I’m having the same issues with my tags, and I have seen that my firmware version is 426. There’s some way for me to make the update?

And by the way: I can’t contact with netatmo support, the website doesn’t allow me to send a message to them!

GEORGzer
Posts: 1599
Joined: 14 Jan 2014, 18:14

Re: Sensors - sensitivity adjustment not possible any more

Post by GEORGzer » 13 Feb 2020, 10:18

https://helpcenter.netatmo.com/en-us/sm ... dates-work

If you click on „Send us a message“ and you choose an option, it doesn‘t work?
Home:Weather Station (V3 + Rain Gauge, Wind Gauge, 3 additional Indoor Modules), Valves Starter Pack + 5 additional Valves, Smart Video Doorbell
Office: Thermostat (V2), Healthy Home Coach, Smart Smoke Alarm

Not a Netatmo employee

Rob_atmo
Posts: 7
Joined: 13 Feb 2020, 09:51

Re: Sensors - sensitivity adjustment not possible any more

Post by Rob_atmo » 13 Feb 2020, 11:10

No.... and I have tried it with my computer, smartphone......
so right now it’s impossible (at least for me) contact with netatmo :(

GEORGzer
Posts: 1599
Joined: 14 Jan 2014, 18:14

Re: Sensors - sensitivity adjustment not possible any more

Post by GEORGzer » 13 Feb 2020, 11:32

Maybe you have an add blocker enabled?
Home:Weather Station (V3 + Rain Gauge, Wind Gauge, 3 additional Indoor Modules), Valves Starter Pack + 5 additional Valves, Smart Video Doorbell
Office: Thermostat (V2), Healthy Home Coach, Smart Smoke Alarm

Not a Netatmo employee

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