Since yesterday problems with all three sensors. Adjustment of sensitivity (activity, open/closed) in IOS App and in web-interface/website not possible anymore.
Restart of Welcome camera, removing/inserting batteries to restart sensors without success...still no adjustment possible.
Calibration is working. Connection to camera is perfect according to App. All Sensors on FW58, Cam FW426.
Any ideas to get it back working anyone?
Sensors - sensitivity adjustment not possible any more
Sensors - sensitivity adjustment not possible any more
till now : - 2 Presence , - 2 Welcome, - 12 Tags,
getting rid of the rest soon thanks to lousy customer care and firmwareupdates!
2 Presence, 1 Weather Station, 1 Outdoor module, 1 Rain Gauge,
1 Healthy Home Coach
getting rid of the rest soon thanks to lousy customer care and firmwareupdates!
2 Presence, 1 Weather Station, 1 Outdoor module, 1 Rain Gauge,
1 Healthy Home Coach
Re: Sensors - sensitivity adjustment not possible any more
Hello, apparently it is a bug of 426 update.
See here on French section of the forum : https://forum.netatmo.com/viewtopic.php ... 385#p75385
See here on French section of the forum : https://forum.netatmo.com/viewtopic.php ... 385#p75385
Re: Sensors - sensitivity adjustment not possible any more
Hi,
thank you for the information ... hope Netatmo guys will take care of it soon.
thank you for the information ... hope Netatmo guys will take care of it soon.
till now : - 2 Presence , - 2 Welcome, - 12 Tags,
getting rid of the rest soon thanks to lousy customer care and firmwareupdates!
2 Presence, 1 Weather Station, 1 Outdoor module, 1 Rain Gauge,
1 Healthy Home Coach
getting rid of the rest soon thanks to lousy customer care and firmwareupdates!
2 Presence, 1 Weather Station, 1 Outdoor module, 1 Rain Gauge,
1 Healthy Home Coach
Re: Sensors - sensitivity adjustment not possible any more
Hi !
I have the same problem !
I have the same problem !
Re: Sensors - sensitivity adjustment not possible any more
Bug solved with 427
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- Posts: 828
- Joined: 18 Jun 2014, 15:09
Re: Sensors - sensitivity adjustment not possible any more
Hello all,
The bug has indeed been fixed with v427.
Please contact our support team so they can update your cameras if you need to change the settings.
The bug has indeed been fixed with v427.
Please contact our support team so they can update your cameras if you need to change the settings.
Jofre - Netatmo Team
Re: Sensors - sensitivity adjustment not possible any more
Hello everybody.
I’m having the same issues with my tags, and I have seen that my firmware version is 426. There’s some way for me to make the update?
And by the way: I can’t contact with netatmo support, the website doesn’t allow me to send a message to them!
I’m having the same issues with my tags, and I have seen that my firmware version is 426. There’s some way for me to make the update?
And by the way: I can’t contact with netatmo support, the website doesn’t allow me to send a message to them!
Re: Sensors - sensitivity adjustment not possible any more
https://helpcenter.netatmo.com/en-us/sm ... dates-work
If you click on „Send us a message“ and you choose an option, it doesn‘t work?
If you click on „Send us a message“ and you choose an option, it doesn‘t work?
Home: Weather Station (V3 + Rain & Wind Gauge, 3 additional Indoor Modules, Shield), Valves Starter Pack + 7 Valves, Video Doorbell
Office: Thermostat (V2), Healthy Home Coach, Smoke Alarm, 2 2in1 Sensors
Not a Netatmo employee
Office: Thermostat (V2), Healthy Home Coach, Smoke Alarm, 2 2in1 Sensors
Not a Netatmo employee
Re: Sensors - sensitivity adjustment not possible any more
No.... and I have tried it with my computer, smartphone......
so right now it’s impossible (at least for me) contact with netatmo
so right now it’s impossible (at least for me) contact with netatmo
Re: Sensors - sensitivity adjustment not possible any more
Maybe you have an add blocker enabled?
Home: Weather Station (V3 + Rain & Wind Gauge, 3 additional Indoor Modules, Shield), Valves Starter Pack + 7 Valves, Video Doorbell
Office: Thermostat (V2), Healthy Home Coach, Smoke Alarm, 2 2in1 Sensors
Not a Netatmo employee
Office: Thermostat (V2), Healthy Home Coach, Smoke Alarm, 2 2in1 Sensors
Not a Netatmo employee