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Sensors - sensitivity adjustment not possible any more

Posted: 17 Jan 2020, 18:34
by mac1804
Since yesterday problems with all three sensors. Adjustment of sensitivity (activity, open/closed) in IOS App and in web-interface/website not possible anymore.

Restart of Welcome camera, removing/inserting batteries to restart sensors without success...still no adjustment possible.

Calibration is working. Connection to camera is perfect according to App. All Sensors on FW58, Cam FW426.

Any ideas to get it back working anyone?

Re: Sensors - sensitivity adjustment not possible any more

Posted: 18 Jan 2020, 09:06
by Magilla
Hello, apparently it is a bug of 426 update.
See here on French section of the forum : https://forum.netatmo.com/viewtopic.php ... 385#p75385

Re: Sensors - sensitivity adjustment not possible any more

Posted: 20 Jan 2020, 07:14
by mac1804
Hi,

thank you for the information ... hope Netatmo guys will take care of it soon.

Re: Sensors - sensitivity adjustment not possible any more

Posted: 23 Jan 2020, 14:25
by om_man8
Hi !
I have the same problem ! :(

Re: Sensors - sensitivity adjustment not possible any more

Posted: 24 Jan 2020, 19:40
by whnagel
Bug solved with 427

Re: Sensors - sensitivity adjustment not possible any more

Posted: 27 Jan 2020, 15:59
by jofre_netatmo
Hello all,
The bug has indeed been fixed with v427.
Please contact our support team so they can update your cameras if you need to change the settings.

Re: Sensors - sensitivity adjustment not possible any more

Posted: 13 Feb 2020, 10:00
by Rob_atmo
Hello everybody.

I’m having the same issues with my tags, and I have seen that my firmware version is 426. There’s some way for me to make the update?

And by the way: I can’t contact with netatmo support, the website doesn’t allow me to send a message to them!

Re: Sensors - sensitivity adjustment not possible any more

Posted: 13 Feb 2020, 10:18
by GEORGzer
https://helpcenter.netatmo.com/en-us/sm ... dates-work

If you click on „Send us a message“ and you choose an option, it doesn‘t work?

Re: Sensors - sensitivity adjustment not possible any more

Posted: 13 Feb 2020, 11:10
by Rob_atmo
No.... and I have tried it with my computer, smartphone......
so right now it’s impossible (at least for me) contact with netatmo :(

Re: Sensors - sensitivity adjustment not possible any more

Posted: 13 Feb 2020, 11:32
by GEORGzer
Maybe you have an add blocker enabled?