Tag disconnects after v180 upgrade

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Jackcoline
Posts: 2
Joined: 23 Dec 2019, 08:23

Tag disconnects after v180 upgrade

Post by Jackcoline » 13 Feb 2020, 18:50

Hello everyone,,
After the last update to v180 fw one of my tags is losing signal frequently.
The previuos version v169 was much better in terms of tags signal stability and I was not having this issue anymore.
Now the disconnecting tags nightmare comes back with the v180 firmware.100001.onl/ 1921681254.mx/ acc.onl/hotmail
Can I have a feedback from Netatmo and other users on this issue?

jofre_netatmo
Posts: 805
Joined: 18 Jun 2014, 15:09

Re: Tag disconnects after v180 upgrade

Post by jofre_netatmo » 25 Feb 2020, 15:34

Hi Jackoline, your cameras should have updated to v440, which contains many improvements regarding the Sensors compared to v169 and v180.
If your cameras have not updated yet, please send me their serial number in a private message so I can look into it.
Thanks,
Jofre - Netatmo Team

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