Contact to all sensors lost at the same time / multiple cameras

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dakis77
Posts: 92
Joined: 06 Jul 2020, 22:17

Contact to all sensors lost at the same time / multiple cameras

Post by dakis77 »

This is an issue I'd hoped Netatmo had fixed already since I gave the sensor tags a try about half a year ago:

About 1-2x a week, all sensor tags lose their connection. I have a setup that spans across three Welcome cameras with 16 sensors spread across three floors of the house. They ALL lose the connection at the same time, so it's not just one camera going down. They also won't come back - I have to manually reboot all three cameras for them to reconnect, and even then it takes forever. This problem makes the sensors completely useless for security purposes - if I'm on vacation, I can't go reboot the cameras.

Is there a known fix for this?
7 Smart Smoke Alarms
1 Smart Indoor Camera
1 Smart Outdoor Camera
jofre_netatmo
Posts: 828
Joined: 18 Jun 2014, 15:09

Re: Contact to all sensors lost at the same time / multiple cameras

Post by jofre_netatmo »

Hello, we're working to improve the experience of users who, like you, own multiple security products. Improvements will come in future firmware updates.
Thank you for your patience.
Jofre - Netatmo Team
dakis77
Posts: 92
Joined: 06 Jul 2020, 22:17

Re: Contact to all sensors lost at the same time / multiple cameras

Post by dakis77 »

Thanks - unfortunately I need a working security system. I’ve given up on this ever working
7 Smart Smoke Alarms
1 Smart Indoor Camera
1 Smart Outdoor Camera
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