New Siren causing issues

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JTT
Posts: 7
Joined: 12 Dec 2017, 23:26

New Siren causing issues

Post by JTT » 22 Oct 2019, 09:11

I have 2 indoor cameras and 3 smart door sensors.

I recently bought and installed the new siren.

Since installing it is causing issues. It is causing the indoor camera it is connected to, to become unresponsive.

I am seen and recognised by the camera in the kitchen (this should disarm the siren), but when I go in living room, the siren will sound.

It is making the camera in living unresponsive, doesn’t recognise faces, and doesn’t recognise someone is home.

There is an issue here that effectively makes the siren useless unless resolved.

Clearly I have to deactivate siren which makes it an expensive box.

I have to restart the camera which is connected to the siren to resolve. But this is only temporary as next morning same again.

JTT
Posts: 7
Joined: 12 Dec 2017, 23:26

Re: New Siren causing issues

Post by JTT » 24 Oct 2019, 10:57

I've logged 2 tickets in the help section of Netatmo website, which i think is the process to get technical support. But no response.

I've posted here, but no reply.

Is there a phone number for Netatmo support, or am I supposed to sit and hope someone will respond?

Understand its a new product and may be some early issues, but not being able to get support is unacceptable.

If I can't get any support, the only alternative is to return items as not fit for purpose (siren is currently disabled as simply doesn't work as intended)

jofre_netatmo
Posts: 795
Joined: 18 Jun 2014, 15:09

Re: New Siren causing issues

Post by jofre_netatmo » 25 Oct 2019, 17:58

Hi JTT,
Currently, every camera that has a Siren needs to identify a known face in order to be disarmed.
We're working on a solution that will allow all the cameras in the home to disarm at once.
Thanks for your patience.
Jofre - Netatmo Team

NathObeaN
Posts: 9
Joined: 09 Jan 2018, 13:01

Re: New Siren causing issues

Post by NathObeaN » 11 Feb 2020, 14:26

jofre_netatmo wrote:
25 Oct 2019, 17:58
Hi JTT,
Currently, every camera that has a Siren needs to identify a known face in order to be disarmed.
We're working on a solution that will allow all the cameras in the home to disarm at once.
Thanks for your patience.
Hi,

Is there any update on this? I have recently purchased an extra siren plus additional indoor security cameras and assumed this functionality would already be in place, namely:

1. If one camera detects you are "home", all sirens are disabled.
2. If any camera detects an intruder, all sirens are armed.

Can you confirm both of the above are in the works and if so, an ETA on release?

Thanks,

Nathaniel

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