Can’t playback or download recorded movies

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MartijnD
Posts: 6
Joined: 01 Oct 2020, 21:24

Can’t playback or download recorded movies

Post by MartijnD »

Within the netatmo app i can’t look back or download recorded movies. When i try to download, a pop up shows up, with a warming that there is not enough free memory available. As well on my iPhone, as on my iPad. Problem is there is plenty of space...
In the app i can only see stills. There is a play button, but that’s not working as supposed.
Streaming goes without any problem.
Anyone with the same issue, or beter, has an sollution?
GEORGzer
Posts: 2663
Joined: 14 Jan 2014, 18:14

Re: Can’t playback or download recorded movies

Post by GEORGzer »

Are you using iOS or Android?
Make sure that you‘re on the latest app version and firmware.
Home: Weather Station (V3 + Rain & Wind Gauge, 3 additional Indoor Modules, Shield), Valves Starter Pack + 7 Valves, Video Doorbell
Office: Thermostat (V2), Healthy Home Coach, Smoke Alarm, 2 2in1 Sensors

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MartijnD
Posts: 6
Joined: 01 Oct 2020, 21:24

Re: Can’t playback or download recorded movies

Post by MartijnD »

iOS: latest version, netatmo security app:latest version and firmware 71. I think everything is up to date.
mla
Posts: 26
Joined: 04 Nov 2012, 13:13

Re: Can’t playback or download recorded movies

Post by mla »

It works here with same ios and firmware version.
GEORGzer
Posts: 2663
Joined: 14 Jan 2014, 18:14

Re: Can’t playback or download recorded movies

Post by GEORGzer »

Can you share a screenshot of the error message?
Does it come from iOS or the security app itself?
Home: Weather Station (V3 + Rain & Wind Gauge, 3 additional Indoor Modules, Shield), Valves Starter Pack + 7 Valves, Video Doorbell
Office: Thermostat (V2), Healthy Home Coach, Smoke Alarm, 2 2in1 Sensors

Not a Netatmo employee
MartijnD
Posts: 6
Joined: 01 Oct 2020, 21:24

Re: Can’t playback or download recorded movies

Post by MartijnD »

I will post a screenshot of the message, sorry it is in Dutch. (If necassary i can translate it). Strange Thing is that i get the same message on my iPhone as well as on my iPad. I have already taken out the memorycard and re-attach it, but without any succes.
The screenshot is shown when i try to download an video. Can’t play nor download the video’s.
Attachments
3D0778FD-4902-4DFF-A009-7950BE16A094.jpeg
3D0778FD-4902-4DFF-A009-7950BE16A094.jpeg (97.19 KiB) Viewed 1078 times
GEORGzer
Posts: 2663
Joined: 14 Jan 2014, 18:14

Re: Can’t playback or download recorded movies

Post by GEORGzer »

Hm ok, someone from Netatmo will have to take a look at this.

Maybe the SD card is defective. Do you have a card reader to test it?
Home: Weather Station (V3 + Rain & Wind Gauge, 3 additional Indoor Modules, Shield), Valves Starter Pack + 7 Valves, Video Doorbell
Office: Thermostat (V2), Healthy Home Coach, Smoke Alarm, 2 2in1 Sensors

Not a Netatmo employee
MartijnD
Posts: 6
Joined: 01 Oct 2020, 21:24

Re: Can’t playback or download recorded movies

Post by MartijnD »

Sometimes the answer is not very difficult, if you know where to look. I’ve changed the SD card, and that did the trick.
Thanks!!
(Now try to format the original SD Card)
GEORGzer
Posts: 2663
Joined: 14 Jan 2014, 18:14

Re: Can’t playback or download recorded movies

Post by GEORGzer »

Glad we found a solution. If the original SD card is defective, contact Netatmo through the helpcenter.
I‘m sure they‘ll switch it out.
Home: Weather Station (V3 + Rain & Wind Gauge, 3 additional Indoor Modules, Shield), Valves Starter Pack + 7 Valves, Video Doorbell
Office: Thermostat (V2), Healthy Home Coach, Smoke Alarm, 2 2in1 Sensors

Not a Netatmo employee
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