Within the netatmo app i can’t look back or download recorded movies. When i try to download, a pop up shows up, with a warming that there is not enough free memory available. As well on my iPhone, as on my iPad. Problem is there is plenty of space...
In the app i can only see stills. There is a play button, but that’s not working as supposed.
Streaming goes without any problem.
Anyone with the same issue, or beter, has an sollution?
Can’t playback or download recorded movies
Re: Can’t playback or download recorded movies
Are you using iOS or Android?
Make sure that you‘re on the latest app version and firmware.
Make sure that you‘re on the latest app version and firmware.
Home: Weather Station (V3 + Rain & Wind Gauge, 3 additional Indoor Modules, Shield), Valves Starter Pack + 7 Valves, Video Doorbell
Office: Thermostat (V2), Healthy Home Coach, Smoke Alarm, 2 2in1 Sensors
Not a Netatmo employee
Office: Thermostat (V2), Healthy Home Coach, Smoke Alarm, 2 2in1 Sensors
Not a Netatmo employee
Re: Can’t playback or download recorded movies
iOS: latest version, netatmo security app:latest version and firmware 71. I think everything is up to date.
Re: Can’t playback or download recorded movies
It works here with same ios and firmware version.
Re: Can’t playback or download recorded movies
Can you share a screenshot of the error message?
Does it come from iOS or the security app itself?
Does it come from iOS or the security app itself?
Home: Weather Station (V3 + Rain & Wind Gauge, 3 additional Indoor Modules, Shield), Valves Starter Pack + 7 Valves, Video Doorbell
Office: Thermostat (V2), Healthy Home Coach, Smoke Alarm, 2 2in1 Sensors
Not a Netatmo employee
Office: Thermostat (V2), Healthy Home Coach, Smoke Alarm, 2 2in1 Sensors
Not a Netatmo employee
Re: Can’t playback or download recorded movies
I will post a screenshot of the message, sorry it is in Dutch. (If necassary i can translate it). Strange Thing is that i get the same message on my iPhone as well as on my iPad. I have already taken out the memorycard and re-attach it, but without any succes.
The screenshot is shown when i try to download an video. Can’t play nor download the video’s.
The screenshot is shown when i try to download an video. Can’t play nor download the video’s.
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- 3D0778FD-4902-4DFF-A009-7950BE16A094.jpeg (97.19 KiB) Viewed 1079 times
Re: Can’t playback or download recorded movies
Hm ok, someone from Netatmo will have to take a look at this.
Maybe the SD card is defective. Do you have a card reader to test it?
Maybe the SD card is defective. Do you have a card reader to test it?
Home: Weather Station (V3 + Rain & Wind Gauge, 3 additional Indoor Modules, Shield), Valves Starter Pack + 7 Valves, Video Doorbell
Office: Thermostat (V2), Healthy Home Coach, Smoke Alarm, 2 2in1 Sensors
Not a Netatmo employee
Office: Thermostat (V2), Healthy Home Coach, Smoke Alarm, 2 2in1 Sensors
Not a Netatmo employee
Re: Can’t playback or download recorded movies
Sometimes the answer is not very difficult, if you know where to look. I’ve changed the SD card, and that did the trick.
Thanks!!
(Now try to format the original SD Card)
Thanks!!
(Now try to format the original SD Card)
Re: Can’t playback or download recorded movies
Glad we found a solution. If the original SD card is defective, contact Netatmo through the helpcenter.
I‘m sure they‘ll switch it out.
I‘m sure they‘ll switch it out.
Home: Weather Station (V3 + Rain & Wind Gauge, 3 additional Indoor Modules, Shield), Valves Starter Pack + 7 Valves, Video Doorbell
Office: Thermostat (V2), Healthy Home Coach, Smoke Alarm, 2 2in1 Sensors
Not a Netatmo employee
Office: Thermostat (V2), Healthy Home Coach, Smoke Alarm, 2 2in1 Sensors
Not a Netatmo employee