Doorbell live video in Security app

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Limpas
Posts: 4
Joined: 09 Jul 2019, 10:28

Doorbell live video in Security app

Post by Limpas »

Hi I installed the video doorbell yesterday after a painful installation. Now today the live view in the app says “Maximum numbers of users reached”. No one is watching the live video and it works in the Home app.
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Limpas
Posts: 4
Joined: 09 Jul 2019, 10:28

Re: Doorbell live video in Security app

Post by Limpas »

After the app update today, the app started working :)
Maroen
Posts: 20
Joined: 06 Feb 2020, 20:53

Re: Doorbell live video in Security app

Post by Maroen »

I asked Netatmo about this earlier this week and they said: “ About the "number of people watching being reached", sorry it is a known issue, software team is working on it. But, this error message may disappear after some seconds, is it happening?”

So hopefully with the update it’s been solved.
av77
Posts: 13
Joined: 17 Dec 2018, 11:32

Re: Doorbell live video in Security app

Post by av77 »

How did you get animal detection working? For me it only detects people.
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