Netatmo vs HomeKit App - Video

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strauf
Posts: 3
Joined: 17 Oct 2020, 12:30

Netatmo vs HomeKit App - Video

Post by strauf »

Hello, after many issues getting the doorbell stable, the remaining challenge I have is it showing the video in the Netatmo app. It works just fine in HomeKit (see screenshots). Many neighbors are interested in the doorbell but they are not using HomeKit. Hence I can only recommend it if I get this running. Cheers!
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av77
Posts: 13
Joined: 17 Dec 2018, 11:32

Re: Netatmo vs HomeKit App - Video

Post by av77 »

I have the same issue with the App.
Doorbell works fine on HomeKit but I cannot see or use it through the Netatmo App.
Door rings trigger notifications, and I can answer the call within the App, but I cannot view live video or recordings through the App. I also see the same low power warning.
The first few days it worked without any issues.

Any recommendations?
VincentT
Posts: 46
Joined: 09 Jul 2020, 14:06

Re: Netatmo vs HomeKit App - Video

Post by VincentT »

Hello strauf and av77,

"Low power warning" means that the doorbell does not get enough power from the transfomer to work properly.
Could you please share some pictures of your installation (transformer, chime and chime module) by PM to me?
I will check what is going wrong,
Vincent - Netatmo Hardware Engineer
av77
Posts: 13
Joined: 17 Dec 2018, 11:32

Re: Netatmo vs HomeKit App - Video

Post by av77 »

Just sent a pm , hope the attachments went through.
strauf
Posts: 3
Joined: 17 Oct 2020, 12:30

Re: Netatmo vs HomeKit App - Video

Post by strauf »

I sent three PMs as it didn’t allow to attach multiple pictures. Hope it helps!!!
strauf
Posts: 3
Joined: 17 Oct 2020, 12:30

Re: Netatmo vs HomeKit App - Video

Post by strauf »

Thanks again for the great support, Vincent @ Netatmo!!! The bell has been running since!
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