Real incoming Video call instead of repeating notification messages

sebi
Posts: 5
Joined: 17 Oct 2020, 14:22

Real incoming Video call instead of repeating notification messages

Post by sebi »

When someone presses the doorbell, popup notifications show up repeatingly on the iphone with no option to stop them other than opening the netatmo app, wait for the connection and then "hang up". This is really annoying when you just want to open the door.

Why cant the doorbell actually start a "native" incoming video call, like other apps (whatsapp, skype etc) do? With options to mute, hang up or answer directly?

Arlo seems to do it that way:
https://kb.arlo.com/000062169/How-do-I- ... o-Doorbell

Thanks!
Sebi
GEORGzer
Posts: 1931
Joined: 14 Jan 2014, 18:14

Re: Real incoming Video call instead of repeating notification messages

Post by GEORGzer »

I pitched the idea in the beta-section to dismiss calls by clearing the notification.
Home: Weather Station (V3 + Rain Gauge, Wind Gauge, 3 additional Indoor Modules), Valves Starter Pack + 5 additional Valves, Smart Video Doorbell
Office: Thermostat (V2), Healthy Home Coach, Smart Smoke Alarm

Not a Netatmo employee
Peppi
Posts: 2
Joined: 18 Oct 2020, 10:48

Re: Real incoming Video call instead of repeating notification messages

Post by Peppi »

Hello

If it rings, it takes about 6 seconds for a cell phone to ring. If you try to lose weight, it will certainly go another 6 to 10 seconds until the video image appears and you are connected to the doorbell. Wi-Fi connection has a full rash. If I had known that before the purchase, I wouldn't have waited 2 years. Because the video on the website at Netatmo also looks different. Someone rings the bell and then you get a video call directly and not a message first and then you have to click on it. That would be the right thing to do.
layer8
Posts: 10
Joined: 19 Oct 2020, 11:16

Re: Real incoming Video call instead of repeating notification messages

Post by layer8 »

SIP signaling would be so awesome as it opens up thousands of integrations!
klaasvs31
Posts: 24
Joined: 02 Oct 2020, 14:09

Re: Real incoming Video call instead of repeating notification messages

Post by klaasvs31 »

Peppi wrote: 18 Oct 2020, 10:51 Hello

If it rings, it takes about 6 seconds for a cell phone to ring. If you try to lose weight, it will certainly go another 6 to 10 seconds until the video image appears and you are connected to the doorbell. Wi-Fi connection has a full rash. If I had known that before the purchase, I wouldn't have waited 2 years. Because the video on the website at Netatmo also looks different. Someone rings the bell and then you get a video call directly and not a message first and then you have to click on it. That would be the right thing to do.
You're totally correct, if it would work like the video on the Netatmo website it would work so much better..!
sebi
Posts: 5
Joined: 17 Oct 2020, 14:22

Re: Real incoming Video call instead of repeating notification messages

Post by sebi »

klaasvs31 wrote: 19 Oct 2020, 16:02 You're totally correct, if it would work like the video on the Netatmo website it would work so much better..!
Not only would it be better, it would be as promised by the advertising.

The Website states "Receive a video call immediately on your smartphone when someone rings your doorbell and choose whether or not to communicate with your visitors." https://www.netatmo.com/en-gb/security/ ... call-video

But it's definitely not a video call. Its a series of notifications which you have to tap on to open the netatmo app which takes some time to open the video feed, and after another couple of seconds finally displays a microphone icon that you have to tap on again (!) to establish communication. By then most parcel services already dropped the package at the neighbours house...

In my opinion this is close to false/misleading advertising...
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Timo
Posts: 12
Joined: 01 Jun 2020, 20:48

Re: Real incoming Video call instead of repeating notification messages

Post by Timo »

Whole reason why I bought the doorbell because of this feature.
Call should also be accessible to answer on Apple Watch (feature request)
tbryel
Posts: 4
Joined: 26 Oct 2020, 15:03

Re: Real incoming Video call instead of repeating notification messages

Post by tbryel »

+1 fully agree, this is what you expect. In addition I’d expect more configuration capabilities. What notifications do we want to receive, what notifications should make a sound etc.
JoeyNL
Posts: 5
Joined: 12 Oct 2020, 08:34

Re: Real incoming Video call instead of repeating notification messages

Post by JoeyNL »

+1 I thought exactly the same. Based on the advertisement I thought this feature (real video call) was already implemented and not the way it works right now.
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