Wiring Smart Doorbell

Arthur_Netatmo
Posts: 594
Joined: 15 Jan 2020, 10:48

Re: Wiring Smart Doorbell

Post by Arthur_Netatmo »

Hemmik wrote: 30 Sep 2020, 17:56 Translation: adding accessory not possible, accessory not reachable. I used the security app
Thanks for the screenshot Hemmik, so you have this error while the doorbell is glowing white and you see its network in the network list is that correct?
Arthur - Product Manager
Hemmik
Posts: 62
Joined: 28 Sep 2020, 21:37

Re: Wiring Smart Doorbell

Post by Hemmik »

Arthur_Netatmo wrote: 30 Sep 2020, 18:03
Hemmik wrote: 30 Sep 2020, 17:56 Translation: adding accessory not possible, accessory not reachable. I used the security app
Thanks for the screenshot Hemmik, so you have this error while the doorbell is glowing white and you see its network in the network list is that correct?
That is correct!
Arthur_Netatmo
Posts: 594
Joined: 15 Jan 2020, 10:48

Re: Wiring Smart Doorbell

Post by Arthur_Netatmo »

Hemmik wrote: 30 Sep 2020, 18:13 That is correct!
Does this error happen directly right after scanning the code or there are some screens between the scanning and the error ?
Arthur - Product Manager
Hemmik
Posts: 62
Joined: 28 Sep 2020, 21:37

Re: Wiring Smart Doorbell

Post by Hemmik »

Arthur_Netatmo wrote: 30 Sep 2020, 19:20

Does this error happen directly right after scanning the code or there are some screens between the scanning and the error ?
I DM's you a video. Hope it helps.
Bert
Posts: 34
Joined: 06 Jul 2020, 14:22

Re: Wiring Smart Doorbell

Post by Bert »

Hemmik wrote: 30 Sep 2020, 20:40
Arthur_Netatmo wrote: 30 Sep 2020, 19:20

Does this error happen directly right after scanning the code or there are some screens between the scanning and the error ?
I DM's you a video. Hope it helps.
Hey, is it possible to link the Video here? I‘m very Interested how that Story ends up. I’am still Waiting to get the doorbell soon and I guess Same Problems will come😅
I‘m Waiting for the Netatmo Smart door lock.
@home : 3 Presence, 1 welcome, Smart sensors, Smart smoke Alarm, Weather Station, Netatmo doorbell
Arthur_Netatmo
Posts: 594
Joined: 15 Jan 2020, 10:48

Re: Wiring Smart Doorbell

Post by Arthur_Netatmo »

Hemmik wrote: 30 Sep 2020, 20:40 I DM's you a video. Hope it helps.
Hi Hemmik, can you share the video in the support ticket that you opened, we will look it up from there!
Arthur - Product Manager
Hemmik
Posts: 62
Joined: 28 Sep 2020, 21:37

Re: Wiring Smart Doorbell

Post by Hemmik »

Arthur_Netatmo wrote: 01 Oct 2020, 08:47
Hemmik wrote: 30 Sep 2020, 20:40 I DM's you a video. Hope it helps.
Hi Hemmik, can you share the video in the support ticket that you opened, we will look it up from there!
Against all my expectations I've managed to get it working. I think the problem was the following:

For some reason the doorbell only wanted to connect to the main unit of my mesh network which is very far away from the doorbell. After doing many resets when it was powered by usb, I was able to get it to connect to my main wifi. When I put it outside there was barely any reception despite there being a mesh access point very close by. When unplugging the access point I saw no difference, indicating that it was connected to my main router through wifi. After doing another reset, I was able to connected to a dedicated access point with different SSID, but only while it was powered by usb. I then clicked it into the bracket, pulled out the usb while simultaneously pushing it in place to get power from the doorbell wiring. This worked and now it has been working for a few hours. Not sure if it's a problem with my network - other devices have no issues connecting to the access point with the strongest signal though- or if it is a hardware/firmware issue with the doorbell. Nonetheless, I'm happy that it's working now, hope to keep it that way :).
Stefman
Posts: 28
Joined: 29 Sep 2020, 21:03

Re: Wiring Smart Doorbell

Post by Stefman »

After some good help from Arthur_Netatmo we came to the conclusion that I had a faulty unit.
I traded the unit for a new one at the store, I hope this will work now.
Bert
Posts: 34
Joined: 06 Jul 2020, 14:22

Re: Wiring Smart Doorbell

Post by Bert »

Hello,

My head could Need Some help in installing.
Could someone please take a Look at the pictures?

What should I do ?

Thank you very much
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I‘m Waiting for the Netatmo Smart door lock.
@home : 3 Presence, 1 welcome, Smart sensors, Smart smoke Alarm, Weather Station, Netatmo doorbell
GEORGzer
Posts: 2663
Joined: 14 Jan 2014, 18:14

Re: Wiring Smart Doorbell

Post by GEORGzer »

That‘s an intercom system. I‘m afraid you can‘t install the Doorbell with that.
Home: Weather Station (V3 + Rain & Wind Gauge, 3 additional Indoor Modules, Shield), Valves Starter Pack + 7 Valves, Video Doorbell
Office: Thermostat (V2), Healthy Home Coach, Smoke Alarm, 2 2in1 Sensors

Not a Netatmo employee
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