Thanks for the screenshot Hemmik, so you have this error while the doorbell is glowing white and you see its network in the network list is that correct?
Wiring Smart Doorbell
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Re: Wiring Smart Doorbell
Arthur - Product Manager
Re: Wiring Smart Doorbell
That is correct!Arthur_Netatmo wrote: ↑30 Sep 2020, 18:03Thanks for the screenshot Hemmik, so you have this error while the doorbell is glowing white and you see its network in the network list is that correct?
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Re: Wiring Smart Doorbell
Does this error happen directly right after scanning the code or there are some screens between the scanning and the error ?
Arthur - Product Manager
Re: Wiring Smart Doorbell
I DM's you a video. Hope it helps.Arthur_Netatmo wrote: ↑30 Sep 2020, 19:20
Does this error happen directly right after scanning the code or there are some screens between the scanning and the error ?
Re: Wiring Smart Doorbell
Hey, is it possible to link the Video here? I‘m very Interested how that Story ends up. I’am still Waiting to get the doorbell soon and I guess Same Problems will comeHemmik wrote: ↑30 Sep 2020, 20:40I DM's you a video. Hope it helps.Arthur_Netatmo wrote: ↑30 Sep 2020, 19:20
Does this error happen directly right after scanning the code or there are some screens between the scanning and the error ?
I‘m Waiting for the Netatmo Smart door lock.
@home : 3 Presence, 1 welcome, Smart sensors, Smart smoke Alarm, Weather Station, Netatmo doorbell
@home : 3 Presence, 1 welcome, Smart sensors, Smart smoke Alarm, Weather Station, Netatmo doorbell
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- Posts: 594
- Joined: 15 Jan 2020, 10:48
Re: Wiring Smart Doorbell
Hi Hemmik, can you share the video in the support ticket that you opened, we will look it up from there!
Arthur - Product Manager
Re: Wiring Smart Doorbell
Against all my expectations I've managed to get it working. I think the problem was the following:Arthur_Netatmo wrote: ↑01 Oct 2020, 08:47Hi Hemmik, can you share the video in the support ticket that you opened, we will look it up from there!
For some reason the doorbell only wanted to connect to the main unit of my mesh network which is very far away from the doorbell. After doing many resets when it was powered by usb, I was able to get it to connect to my main wifi. When I put it outside there was barely any reception despite there being a mesh access point very close by. When unplugging the access point I saw no difference, indicating that it was connected to my main router through wifi. After doing another reset, I was able to connected to a dedicated access point with different SSID, but only while it was powered by usb. I then clicked it into the bracket, pulled out the usb while simultaneously pushing it in place to get power from the doorbell wiring. This worked and now it has been working for a few hours. Not sure if it's a problem with my network - other devices have no issues connecting to the access point with the strongest signal though- or if it is a hardware/firmware issue with the doorbell. Nonetheless, I'm happy that it's working now, hope to keep it that way .
Re: Wiring Smart Doorbell
After some good help from Arthur_Netatmo we came to the conclusion that I had a faulty unit.
I traded the unit for a new one at the store, I hope this will work now.
I traded the unit for a new one at the store, I hope this will work now.
Re: Wiring Smart Doorbell
Hello,
My head could Need Some help in installing.
Could someone please take a Look at the pictures?
What should I do ?
Thank you very much
My head could Need Some help in installing.
Could someone please take a Look at the pictures?
What should I do ?
Thank you very much
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I‘m Waiting for the Netatmo Smart door lock.
@home : 3 Presence, 1 welcome, Smart sensors, Smart smoke Alarm, Weather Station, Netatmo doorbell
@home : 3 Presence, 1 welcome, Smart sensors, Smart smoke Alarm, Weather Station, Netatmo doorbell
Re: Wiring Smart Doorbell
That‘s an intercom system. I‘m afraid you can‘t install the Doorbell with that.
Home: Weather Station (V3 + Rain & Wind Gauge, 3 additional Indoor Modules, Shield), Valves Starter Pack + 7 Valves, Video Doorbell
Office: Thermostat (V2), Healthy Home Coach, Smoke Alarm, 2 2in1 Sensors
Not a Netatmo employee
Office: Thermostat (V2), Healthy Home Coach, Smoke Alarm, 2 2in1 Sensors
Not a Netatmo employee