After new modem install iPhone keeps disconnecting when upgrading Firmware

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Dgenio
Posts: 1
Joined: 25 May 2019, 08:06

After new modem install iPhone keeps disconnecting when upgrading Firmware

Post by Dgenio »

I just got a new modem and set up my new network. I went to connect my Netatmo as per the app wifi reconnect. Everything goes well until the second upgrade of the firmware and I get a prompt half way through saying that the phone disconnected from the station. The blue light then stays solid and I retry and nothing. Then I try to unplug and start again and it sometimes works or doesn’t. Done this 6 times, rebooted my router, phone and my toaster.... help please!
Chiara_Netatmo
Posts: 161
Joined: 15 Jun 2017, 13:54

Re: After new modem install iPhone keeps disconnecting when upgrading Firmware

Post by Chiara_Netatmo »

Hello,

Please submit a support request via our help center (https://www.netatmo.com/helpcenter), we will make sure to treat it as quickly as possible.

Have a nice day
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