indoor module doesn't show CO2

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wvb.bvw
Posts: 2
Joined: 03 May 2020, 18:07

indoor module doesn't show CO2

Post by wvb.bvw »

Today my indoor unit (FW 50) - not the base which is v2 (FW 177) - stopped to measure CO2.

Tried this
1. erase the module and re-register -> no change
2. deleted the station from my account and added all again (including creation of new home) -> no change

After 1hr for both approaches same result. Temp and humidity are available, CO2 is missing.

Any proposals?
wvb.bvw
Posts: 2
Joined: 03 May 2020, 18:07

Re: indoor module doesn't show CO2

Post by wvb.bvw »

Surprise :-o after many hours, the device is giving new values. Starting CO2 value of 7 and slowly increasing. Would be interesting to know the reason. Currently everything is fine again.
Ekristoffe
Posts: 67
Joined: 15 Apr 2020, 08:32

Re: indoor module doesn't show CO2

Post by Ekristoffe »

Maybe calibration failure which mean the system had done a hard reset ?
(seriously I have no idea)
Chiara_Netatmo
Posts: 161
Joined: 15 Jun 2017, 13:54

Re: indoor module doesn't show CO2

Post by Chiara_Netatmo »

Hello, please submit a support request via our help center (https://www.netatmo.com/helpcenter), we will make sure to treat it as quickly as possible.
Thank you
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