Brand new Station - wrong CO2

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midavideltu
Posts: 4
Joined: 13 May 2020, 09:24

Brand new Station - wrong CO2

Post by midavideltu » 13 May 2020, 09:35

Hi,
Yesterday I've taken my brand new Station, after two cases of bad products, returned in warranty for both cases. So this is my brand new (third!) Station.
Now, after every installation I was expecting a low value of CO2 (around 450 ppm), as the previous models I had. But, as I can see now, CO2 values are about 800 ppm during all day.
The installation point is the same as the previous stations, room is always well ventilated, firmware updated to 178 (main module) 50 (outdoor).

I've tried:
1) Calibration (even if there's no more blinking "calibration" notification in webapp)
2) Switch off for 10 minutes and power back on
3) Change room
4) Reset a couple of times

Now I've tried to join the beta test and I've contacted Netatmo by mail...I don't know what to do more

Chiara_Netatmo
Posts: 152
Joined: 15 Jun 2017, 13:54

Re: Brand new Station - wrong CO2

Post by Chiara_Netatmo » 28 May 2020, 15:46

Hello, do not hesitate to submit a support request via our Help center, specifying your ticket number if you have already been in contact with us, and we will give you a solution as quickly as possible https://www.netatmo.com/helpcenter

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