rain gauge not visible

This forum provides technical help on how to set up Netatmo Weather Stations for the first time.
devriesvangroezen
Posts: 10
Joined: 04 Jul 2014, 17:37

rain gauge not visible

Post by devriesvangroezen » 21 Sep 2014, 11:38

My rain gauge (working fine) but is not visible in the weathermap ! How Come ?

devriesvangroezen
Posts: 10
Joined: 04 Jul 2014, 17:37

Re: rain gauge not visible

Post by devriesvangroezen » 28 Sep 2014, 16:46

After one week no answer from Netatmo about my problem with the Rain Gauge in Weathermap ! Shame !

fduval_netatmo
Posts: 160
Joined: 27 Nov 2013, 09:22

Re: rain gauge not visible

Post by fduval_netatmo » 28 Sep 2014, 20:39

Hi,

Can you give us the serial number of your Weather Station ?

thanks
Fabien - Netatmo team

devriesvangroezen
Posts: 10
Joined: 04 Jul 2014, 17:37

Re: rain gauge not visible

Post by devriesvangroezen » 29 Sep 2014, 15:01

Where can i find the serial number of the weather station? Or you ment the Macnumber at the bottom?
Last week i did sent the info to Netatmo, and how can i sent you de info ?

Ikke
Posts: 2
Joined: 29 Sep 2014, 15:48

Re: rain gauge not visible

Post by Ikke » 29 Sep 2014, 15:52

hello,

I have a rain meter but how can I add iT to my netatmo station on my smart and IPad.
I found no solution, please help.

fduval_netatmo
Posts: 160
Joined: 27 Nov 2013, 09:22

Re: rain gauge not visible

Post by fduval_netatmo » 29 Sep 2014, 16:27

Yes, the mac number at the bottom of the station.

Ikke : In the settings, there is section "Add/delete a module". Click it and follow the instructions.
Fabien - Netatmo team

devriesvangroezen
Posts: 10
Joined: 04 Jul 2014, 17:37

Re: rain gauge not visible

Post by devriesvangroezen » 29 Sep 2014, 17:22

@fduval
station mac number is xxxxxxx
Last edited by devriesvangroezen on 01 Oct 2014, 11:38, edited 1 time in total.

fduval_netatmo
Posts: 160
Joined: 27 Nov 2013, 09:22

Re: rain gauge not visible

Post by fduval_netatmo » 30 Sep 2014, 14:31

I just tested it, it seems your rain gauge is now visible.

We corrected a bug last week that prevented some raingauges do be shown.

Best regards
Fabien - Netatmo team

devriesvangroezen
Posts: 10
Joined: 04 Jul 2014, 17:37

Re: rain gauge not visible

Post by devriesvangroezen » 30 Sep 2014, 15:06

Sorry but the rain gauge is not visible ! (14.59.36. hours)
At https://my.netatmo.com/app/station i can see all but in https://www.netatmo.com/weathermap is can't see the rain gauge !

fduval_netatmo
Posts: 160
Joined: 27 Nov 2013, 09:22

Re: rain gauge not visible

Post by fduval_netatmo » 30 Sep 2014, 16:39

Then can you provide me some information:

- Your operating system
- Your navigator
- A screenshot of the weathermap where your Weather Station is, with an open dashboard.

Best regards
Fabien - Netatmo team

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