Can't connect to Relay each morning

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Sidneylopsides
Posts: 2
Joined: 03 Jan 2018, 14:24

Can't connect to Relay each morning

Post by Sidneylopsides » 03 Jan 2018, 14:32

Since 1st of January the Relay has been losing connection on a morning. The app can't connect, and the My Netatmo page shows it can't connect.
One the 1st it needed a rest at 7am, yesterday and today the heating graphs stop at 9am

I have to press the switch on the Relay to manually trigger the boiler, then that seems to wake it up and it works fine again.

Nothing has changed on the home network etc, just the change to 2018.

alpesm
Posts: 14
Joined: 03 Jan 2018, 11:41

Re: Can't connect to Relay each morning

Post by alpesm » 03 Jan 2018, 14:50

have you tried to restart your router/access point?

Sidneylopsides
Posts: 2
Joined: 03 Jan 2018, 14:24

Re: Can't connect to Relay each morning

Post by Sidneylopsides » 03 Jan 2018, 19:50

Not yet as it's a bit awkward to get to, and nothing else has any trouble with wifi. I'll try tonight and see what happens in the morning.

edit: It was offline from 8:21am to 12.11pm today. It's showing unavailable via the dashboard right now, even after multiple retrys, yet the app works fine.

myj75
Posts: 9
Joined: 05 Jul 2017, 09:10

Re: Can't connect to Relay each morning

Post by myj75 » 04 Jan 2018, 22:11

I have the same problem last few days.

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