No customer support

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Posts: 1
Joined: 28 Dec 2017, 07:49

No customer support

Post by matend » 03 Jan 2018, 17:58

My thermostat came with faulty display which is full of gray dots decreasing its visibility. There are more users on this forum with display problems.
Already sent 2 emails to customer support, but they haven't even answered.
The idea and product are great, but the lack of quality control and lack of support is disappointing.
Faulty display.jpg

Posts: 9
Joined: 05 Jul 2017, 09:10

Re: No customer support

Post by myj75 » 04 Jan 2018, 22:13

Same experience. I have sent 2 emails to Netatmo support and I have never received any response!

Posts: 1
Joined: 08 Jan 2018, 15:18

Re: No customer support

Post by SH1986 » 08 Jan 2018, 15:23


I got the exact same experience with no reply. I sent them a mail back in december. I'm quite disappointed at their service level, I don't want to use a product where theres no support to get.

Posts: 14
Joined: 05 Jan 2018, 18:38
Location: Germany

Re: No customer support

Post by Trilliard » 08 Jan 2018, 16:51

The Support will tell you only the same as i do now (if they will answer). They cant fix it you need to return it and get a new one.

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