Firmware update not coming

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Cristi_XP
Posts: 37
Joined: 20 Aug 2017, 16:00

Re: Firmware update not coming

Post by Cristi_XP » 26 Sep 2018, 15:09

Are you sure it will update? Because if the fw is not pushed to your device over wifi, why will it be pushed via USB?

Also, running the wizard won`t affect the setup which is already done?

L.E.

Worked for me. I have v189 on the relay now!

Thanks for the tip.

GEORGzer
Posts: 914
Joined: 14 Jan 2014, 18:14

Re: Firmware update not coming

Post by GEORGzer » 26 Sep 2018, 21:48

Ok I found it again.
When you go to the web interface "energy", go to settings, "install new product" and there will be a link offered to the software for Windows and macOS.
Same goes for the Weather Station and I assume the security products as well, but I don‘t own any of those.

You can always update your own firmware and no data should be lost.
Last edited by GEORGzer on 27 Sep 2018, 09:54, edited 1 time in total.
Home:
Weather Station (3rd Generation + Rain Gauge, Wind Gauge, 3 additional Indoor Modules)
2 Valves + Relais (Starter Pack), 5 additional Valves

Office:
Thermostat + Relais (2nd Generation)
Healthy Home Coach
Smart Smoke Alarm

Cristi_XP
Posts: 37
Joined: 20 Aug 2017, 16:00

Re: Firmware update not coming

Post by Cristi_XP » 27 Sep 2018, 08:59

Worked for me. Already Thermostat is also on 69 and one valve updated to 66.

Ric75
Posts: 27
Joined: 07 Nov 2017, 14:40

Re: Firmware update not coming

Post by Ric75 » 29 Sep 2018, 18:32

Thanks!!! I just updated to 189 the relè using the USB cable and the installation wizard. In the wizard I waited for firmware update (step1) and then I skipped step 2 and 3 because my relè was already connected to thermostat. Then unplugged the usb cable and connected again relè to AC plug and after some minutes it was online.

forpao
Posts: 4
Joined: 23 May 2017, 14:20

Re: Firmware update not coming

Post by forpao » 02 Oct 2018, 09:23

GEORGzer wrote:Take the USB cable that came in the box, plug it to the Relaise, run the "Netatmo Thermostat Wizard" app (like you did on the first setup) and do the update yourself. It only takes a couple of minutes to update the Relaise, Thermostat or Valves will update automatically within the next 12h after that.

https://fw.netatmo.net/NetatmoThermosta ... indows.exe


In the past there was a link on the website to get the Installation Wizard software for the Thermostat as well the Weather Station for windows and Mac. Not sure why it got removed.
it didn't work for me ... tried with 2 different thermostats and it stops when plugging the usb cable nothing happens on both :(

forpao
Posts: 4
Joined: 23 May 2017, 14:20

Re: Firmware update not coming

Post by forpao » 02 Oct 2018, 09:25

Hi, can you please update my devices?

relè #1 SN g09f5de firmware today 174
thermostat #1 SN j0a0a76 firmware today 65


relè #2 SN g0a72f8 firmware today 174
thermostat #2 SN j0aab7a firmware today 65

thanks :-)

azuma82
Posts: 5
Joined: 02 Oct 2018, 10:02

Re: Firmware update not coming

Post by azuma82 » 02 Oct 2018, 10:08

so honestly I don't understand why it's called "very soon" and then a month later still nothing happened. Slowly I thought Netatmo was learning from it but the update process is really flawed. That I can say after 2 years with the thermostat also justified.

Please update
relay
Serial number g1aadd2 Firmware 174

room thermostat
Serial number j1acc42 Firmware 65

thanks

hd440
Posts: 1
Joined: 02 Oct 2018, 09:59
Location: Berlin, Germany

Re: Firmware update not coming

Post by hd440 » 02 Oct 2018, 10:14

Hello,

i have the same problem. My Thermostat g1bd57e is still on March update 174.
It is something wrong with automatic updates because there already few Months since then and not only "couple of days".
I have tried USB Method with Windows Application to update it manually but it did not worked. There was no update available also.
So please fix it.

Thanks!

milennium
Posts: 1
Joined: 02 Oct 2018, 17:14

Re: Firmware update not coming

Post by milennium » 02 Oct 2018, 17:29

I have the same problem.

Thermostat Relay: sn: g1021c0 and firmware 174
Thermostat sn: j101490 and firmware 65

Valves Realy:
sn: g0eb37a and firmware 189
Valves 1:
sn: o014e4a and firmware 66
Valves 2:
sn: o014bbf and firmware 66

This means that I can not turn on the boiler valves in the bedroom.
When will the firmware update occur?

Thank you.

rickytr@gmail.com
Posts: 11
Joined: 18 Feb 2016, 12:42

Re: Firmware update not coming

Post by rickytr@gmail.com » 06 Oct 2018, 07:53

Can you update my device please?

Relay g1e881a
Thermostat j1e705c

Thanks a lot.

Riccardo

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