Relay periodic disconnect from WiFi

Tips, tricks and frequently asked questions
pawelf1
Posts: 10
Joined: 16 Nov 2018, 08:22

Re: Relay periodic disconnect from WiFi

Post by pawelf1 »

I had same problem yesterday. And i have this thermostat for 2 days ;-)

My solution was to download PC software from netatmo and connect relay to pc. Then run software and input wifi passwords again. It started working right away
fabiochi
Posts: 54
Joined: 03 Sep 2015, 06:13

Re: Relay periodic disconnect from WiFi

Post by fabiochi »

Currently 2 out of my 5 relays are disconnected while 3 work perfectly.
The 2 not working:
- 1 is not more connected with the router
- 1 is connected with router

I would ask Netamtmo and Brieuc to help us on understanding what is happening ideally through the log of each relay

Thanks

fabio
Brieuc_Netatmo
Posts: 3088
Joined: 02 Jan 2014, 11:20

Re: Relay periodic disconnect from WiFi

Post by Brieuc_Netatmo »

fabiochi wrote:Currently 2 out of my 5 relays are disconnected while 3 work perfectly.
The 2 not working:
- 1 is not more connected with the router
- 1 is connected with router

I would ask Netamtmo and Brieuc to help us on understanding what is happening ideally through the log of each relay

Thanks

fabio
Hi fabiochi,
Please report this issue in the Beta test section of the forum, as you're part of the Ambassador programme.
We will look into it as soon as possible.
Thank you
Brieuc - Netatmo Team
masa84
Posts: 16
Joined: 25 Mar 2016, 18:03

Re: Relay periodic disconnect from WiFi

Post by masa84 »

Can’t connect to servers since wednesday, last time I checked both relay and thermostat got the latest firmware (the one you still haven’t wrote a change log for), really frustrating
pawelf1
Posts: 10
Joined: 16 Nov 2018, 08:22

Re: Relay periodic disconnect from WiFi

Post by pawelf1 »

Today my relay keeps disconecting and connecting after some time. Internet is working fine all the time and relay is close to router so dont think that my net is the problem
mrroboto
Posts: 21
Joined: 27 Nov 2016, 14:27

Re: Relay periodic disconnect from WiFi

Post by mrroboto »

My Thermostat, Weather Station and Welcome Camera can't connect to Netatmo server since today. I'm lost. Please fix the servers asap.
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