Relay periodic disconnect from WiFi

Tips, tricks and frequently asked questions
pawelf1
Posts: 10
Joined: 16 Nov 2018, 08:22

Re: Relay periodic disconnect from WiFi

Post by pawelf1 » 16 Nov 2018, 08:27

I had same problem yesterday. And i have this thermostat for 2 days ;-)

My solution was to download PC software from netatmo and connect relay to pc. Then run software and input wifi passwords again. It started working right away

fabiochi
Posts: 51
Joined: 03 Sep 2015, 06:13

Re: Relay periodic disconnect from WiFi

Post by fabiochi » 16 Nov 2018, 09:50

Currently 2 out of my 5 relays are disconnected while 3 work perfectly.
The 2 not working:
- 1 is not more connected with the router
- 1 is connected with router

I would ask Netamtmo and Brieuc to help us on understanding what is happening ideally through the log of each relay

Thanks

fabio

Brieuc_Netatmo
Posts: 2931
Joined: 02 Jan 2014, 11:20

Re: Relay periodic disconnect from WiFi

Post by Brieuc_Netatmo » 16 Nov 2018, 11:53

fabiochi wrote:Currently 2 out of my 5 relays are disconnected while 3 work perfectly.
The 2 not working:
- 1 is not more connected with the router
- 1 is connected with router

I would ask Netamtmo and Brieuc to help us on understanding what is happening ideally through the log of each relay

Thanks

fabio
Hi fabiochi,
Please report this issue in the Beta test section of the forum, as you're part of the Ambassador programme.
We will look into it as soon as possible.
Thank you
Brieuc - Netatmo Team

masa84
Posts: 16
Joined: 25 Mar 2016, 18:03

Re: Relay periodic disconnect from WiFi

Post by masa84 » 18 Nov 2018, 11:04

Can’t connect to servers since wednesday, last time I checked both relay and thermostat got the latest firmware (the one you still haven’t wrote a change log for), really frustrating

pawelf1
Posts: 10
Joined: 16 Nov 2018, 08:22

Re: Relay periodic disconnect from WiFi

Post by pawelf1 » 19 Nov 2018, 12:57

Today my relay keeps disconecting and connecting after some time. Internet is working fine all the time and relay is close to router so dont think that my net is the problem

mrroboto
Posts: 21
Joined: 27 Nov 2016, 14:27

Re: Relay periodic disconnect from WiFi

Post by mrroboto » 22 Nov 2018, 20:16

My Thermostat, Weather Station and Welcome Camera can't connect to Netatmo server since today. I'm lost. Please fix the servers asap.

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