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Relay periodic disconnect from WiFi

Posted: 22 Oct 2018, 12:29
by fabiochi
Time by time 1 of the 7 my relays disconnects from the network and not be reachable
Following the message I got from the portal
"Your Netatmo Relay xxxxx is not reachable. Have you changed the Wi-Fi router/password or turned off the Netatmo Relay?"

WiFi is perfecly functioning with the same SSID and password. Relay is close to the routed and signal is strong. Relay is showed as disconnected also from the router admin
Trying to reconfigure wifi using mobile app solves but after few days it still stopping connecting.

Ralay fw 192

Any suggestion?
Thanks

fabio

Re: Relay periodic disconnect from WiFi

Posted: 09 Nov 2018, 12:49
by fabiochi
Relay continues to disconnect from WiFi router.
Not clear the behaviour but time to time it disconnects and after some time (hours or days) it reconnects
Other relays are connected to the same router with no issue
@Brieuc; is there any log where can have a check? I don't what can do please provide any guidance

Thanks

fabio

Re: Relay periodic disconnect from WiFi

Posted: 15 Nov 2018, 21:14
by Pmkdk
I am having the same problem here in Denmark. Maybe it’s the server ?

Re: Relay periodic disconnect from WiFi

Posted: 15 Nov 2018, 21:26
by Poncherelo
Good evening,

Tonight I have the same problem.

Re: Relay periodic disconnect from WiFi

Posted: 15 Nov 2018, 21:35
by myj75
Disadvantage of cloud solutions. Netatmo has some issues and my 3 houses are unreachable. Time to find solution not based on external services...

Re: Relay periodic disconnect from WiFi

Posted: 15 Nov 2018, 21:50
by ctm
Me too can’t reach my thermostat although weather station fine.

Re: Relay periodic disconnect from WiFi

Posted: 15 Nov 2018, 22:07
by ctm
Suddenly it works-thank you!

Re: Relay periodic disconnect from WiFi

Posted: 15 Nov 2018, 22:38
by ctm
Now it’s broken again, clearly a server issue!

Re: Relay periodic disconnect from WiFi

Posted: 15 Nov 2018, 22:39
by Poncherelo
Me too, everything's back to normal.

Re: Relay periodic disconnect from WiFi

Posted: 16 Nov 2018, 00:00
by vojta66
I had exactly the same problem yesterday evening. It works ok now. But annoying a lot. Frustrating as winter coming here in Czech Republic