Netatmo Servers Down

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mrroboto
Posts: 21
Joined: 27 Nov 2016, 14:27

Netatmo Servers Down

Post by mrroboto » 22 Nov 2018, 20:17

My Thermostat, Weather Station and Welcome Camera can't connect to Netatmo server since today. I'm lost. Please fix the servers asap.

pawelf1
Posts: 10
Joined: 16 Nov 2018, 08:22

Re: Netatmo Servers Down

Post by pawelf1 » 22 Nov 2018, 20:27

There should be a simple health site for all those services. I shouldnt have need to search this forum or twitter to find that servers are down. ;-(

Netatmo please make a website that will just show that you have problems and we will simply wait for a fix ;-) Thanks

mrroboto
Posts: 21
Joined: 27 Nov 2016, 14:27

Re: Netatmo Servers Down

Post by mrroboto » 22 Nov 2018, 20:30


freewing
Posts: 195
Joined: 16 Nov 2013, 14:38
Contact:

Re: Netatmo Servers Down

Post by freewing » 22 Nov 2018, 21:03

Everything is down!
_______________________
www.architettogirardi.it

gbragante
Posts: 12
Joined: 28 Oct 2018, 21:49

Re: Netatmo Servers Down

Post by gbragante » 22 Nov 2018, 21:09

Same here since around 7pm CET

rgbgr
Posts: 2
Joined: 22 Nov 2018, 21:21

Re: Netatmo Servers Down

Post by rgbgr » 22 Nov 2018, 21:27

Still down. Servers crash sometimes, it happens, but there really needs to be an “offline mode” so that you can adjust the schedule and basic settings from the same WiFi network without the internet or server.

Also, what if Legrand decide to stop providing the server for free? I was going to buy some more valves on Black Friday, but this has made me think twice about paying so much money for service that could stop tomorrow.

LeeC
Posts: 1
Joined: 22 Nov 2018, 21:29

Re: Netatmo Servers Down

Post by LeeC » 22 Nov 2018, 21:34

That explains why I cannot reset my relay this evening. I have had nothing but issues with the system in the last few days. Really annoying considering the investment. It's not the time of year for the servers to keep falling over. It's only Smart tech when it actually works!

Pittster
Posts: 3
Joined: 22 Nov 2018, 21:49

Re: Netatmo Servers Down

Post by Pittster » 22 Nov 2018, 21:54

Same problem, just spent an hour trying to reset
It would be nice to be informed


Pittster
Posts: 3
Joined: 22 Nov 2018, 21:49

Re: Netatmo Servers Down

Post by Pittster » 22 Nov 2018, 22:02

Just seen this on the help website


"Our servers are currently undergoing maintenance. Your products will continue to function normally, but you will be temporarily unable to control them from the app. We apologise for any inconvenience."

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