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Re: Auto-adapt resetting to 30 minutes

Posted: 07 Dec 2018, 08:09
by cesco
Unfortunately, after the episode of the post above, both next changes went wrong. Yesterday schedule change at 20.30 started exactly at 20.00 and this morning again at 6.30 for a scheduled 7.00.

I really don't know what's happening. On my side I tried switching some options and made some changes to the schedule but obviously they didn't sort anything. Yesterday I ruled out the Weather Station switching to local meteo as a source, but the problem is stil present.

Hope you have good news for me soon. Still haven't received an answer to my support ticket (23583), but still I thank you for your interest here on the forums.

Re: Auto-adapt resetting to 30 minutes

Posted: 10 Dec 2018, 10:11
by cesco
During the weekend the situation hasn't changed, every single variation in temperature (3 per day) has been anticipated by 30 minutes default. I switched back my Netatmo Weather Station for outside temperature but nothing changed, after relaying the previous two days on the local meteo. So the source should't be the problem. It's one week now that everything defaulted to 30 minutes. For some weird reason it did two correct anticipations Thursday at 14.30 (14.05) and Friday at 20.30 (19.50).

Waiting for some good news :-)
Thanks

Re: Auto-adapt resetting to 30 minutes

Posted: 11 Dec 2018, 11:40
by Alexandre_Netatmo
We are investigating what could be wrong.
Note: either your relay lost wifi connection , either we did not succeed to give your relay the external temperature to allow you to anticipate.
We will let you know if we need more information.

Re: Auto-adapt resetting to 30 minutes

Posted: 11 Dec 2018, 11:49
by cesco
Hello Alexandre. I just answered you with more detail in the other thread "Advance/anticipation..."

Re: Auto-adapt resetting to 30 minutes

Posted: 13 Dec 2018, 07:28
by vojta66
I have same problem and anticipation only 30 mins before and yes Netatmo weatherstation with good connection . Anticipation starts ALWAYS 30 mins before scheduled temperature for last couple of days!

Re: Auto-adapt resetting to 30 minutes

Posted: 13 Dec 2018, 08:31
by cesco
Hello Vojta66,

have a look at this thread. The solution is not to stay connected for long periods of time to the thermostat webpage/app:
https://forum.netatmo.com/viewtopic.php?f=20&t=13277

It could be your case too. I know it sounds weird but for me it worked. I believe the devs fill find a solution to this

Re: Auto-adapt resetting to 30 minutes

Posted: 13 Dec 2018, 08:58
by vojta66
Hello Cesco,
Thanks, I will study it and I do hope for soon improvement!