Add Weather Station to Thermostat, Where?

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mrroboto
Posts: 21
Joined: 27 Nov 2016, 14:27

Add Weather Station to Thermostat, Where?

Post by mrroboto »

I'm non able to find anymore the option to add the Weather Station to the Thermostat for the outside temperature. Has been moved? Deleted? I noticed this because the outside temp reported by the app is not correct anymore!
Vlinderke
Posts: 42
Joined: 28 Jul 2017, 21:00
Location: Oss, Netherlands

Re: Add Weather Station to Thermostat, Where?

Post by Vlinderke »

Dear Mrroboto,
open the app of your thermostat. In settings this can be set at 'operating mode'. Happy evening and Happy New Year!
mrroboto
Posts: 21
Joined: 27 Nov 2016, 14:27

Re: Add Weather Station to Thermostat, Where?

Post by mrroboto »

In Operation Mode there’s nothing about that.
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mrroboto
Posts: 21
Joined: 27 Nov 2016, 14:27

Re: Add Weather Station to Thermostat, Where?

Post by mrroboto »

Anyone
Vlinderke
Posts: 42
Joined: 28 Jul 2017, 21:00
Location: Oss, Netherlands

Re: Add Weather Station to Thermostat, Where?

Post by Vlinderke »

Dear Mrroboto, is your weather station on the same WiFi network as your thermostat? When you use two different networks (or different passwords), you can not choose anything.
mrroboto
Posts: 21
Joined: 27 Nov 2016, 14:27

Re: Add Weather Station to Thermostat, Where?

Post by mrroboto »

Of course are on the same network!

RIGHT NOW THERMOSTAT APP IS SHOWING 3°OUTSIDE AND THE WEATHER STATION 7.2°!
mrroboto
Posts: 21
Joined: 27 Nov 2016, 14:27

Re: Add Weather Station to Thermostat, Where?

Post by mrroboto »

Hey, i'm getting upset here. Is anyone from Netatmo taking care about this? I've bought the weather station and the thermostat two years ago and both were always been paired together. Now I don't see the option anymore in the ios app (as you can see from the screenshots above). Anyone? Should I call the support in France? What???
Brieuc_Netatmo
Posts: 3088
Joined: 02 Jan 2014, 11:20

Re: Add Weather Station to Thermostat, Where?

Post by Brieuc_Netatmo »

Hi mrroboto,
As mentioned in the Forum Terms of use (https://forum.netatmo.com/viewtopic.php?f=93&t=14740), you indeed have to contact us if you need help from us:
The Forum was created with the intention for users to exchange their views and opinions with each other. Netatmo is not obliged to answer each post or request.
Please contact our official Help Center available at https://www.netatmo.com/helpcenter/ to address major concerns.
Have a nice day!
Brieuc - Netatmo Team
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