True Temp. aften upgrade Relay to v197.

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tom.lindved
Posts: 9
Joined: 27 Feb 2018, 08:20
Location: Denmark

True Temp. aften upgrade Relay to v197.

Post by tom.lindved » 11 Jan 2019, 10:36

Dear All,

Our installation: 1 Replay and 14 Valves for 12 rooms.

We have used this installation for more than a year. The True Temp. on the Valves has never been changed and has always matched the Temp in the rooms.

Aften upgrading the Relay to v197 we need to change the True Temp of the Valves all the time to match the temp in the rooms.

Has anyone an ideas?

/Tom

achlouve
Posts: 19
Joined: 19 Sep 2018, 14:37

Re: True Temp. aften upgrade Relay to v197.

Post by achlouve » 15 Jan 2019, 12:05

True temp never worked for me. I need to readjust it on a continuous basis to get the right temperature. I hope Netatmo fixes it soon as i'm getting really frustrated with this.

Relu
Posts: 8
Joined: 18 Nov 2018, 10:16

Re: True Temp. aften upgrade Relay to v197.

Post by Relu » 17 Jan 2019, 01:01

I have the same problem with the valves, every day I need to adjust the temperature. One of the valves displays a temperature of 2 degrees more when the radiators are hot, then when the temperature cools down, the temperature drops to an accelerated rate.
For me it is the first year with Netatmo but until now I am very disappointed

Relu
Posts: 8
Joined: 18 Nov 2018, 10:16

Re: True Temp. aften upgrade Relay to v197.

Post by Relu » 01 Jul 2019, 09:49

I tried to correct one of my valves and the new temp is not stored

xoj
Posts: 2
Joined: 31 Jul 2019, 12:23

Re: True Temp. aften upgrade Relay to v197.

Post by xoj » 31 Jul 2019, 12:26

Hello,

I try to set the correct temperature of the valve (it is always -1.5 of real temperature) but nothing happens. Is it not working?

tuxbox
Posts: 45
Joined: 07 Oct 2014, 08:45

Re: True Temp. aften upgrade Relay to v197.

Post by tuxbox » 31 Jul 2019, 13:16

Same here. Since a while i cannot set the correct temperature of my valves.. :(

Is this feature currently disabled?

Brieuc_Netatmo
Posts: 2936
Joined: 02 Jan 2014, 11:20

Re: True Temp. aften upgrade Relay to v197.

Post by Brieuc_Netatmo » 31 Jul 2019, 13:25

Hi,
Please apologize for the inconvenience.
We have been warned of this issue: the True Temperature setting is not applied.
Our engineers are already focused on finding a fix.
Thank you for your patience.
Brieuc - Netatmo Team

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