Downgrade Relay v197 firmware?

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tom.lindved
Posts: 9
Joined: 27 Feb 2018, 08:20
Location: Denmark

Downgrade Relay v197 firmware?

Post by tom.lindved » 22 Jan 2019, 08:02

Hi,

Relay v197 firmware is not working for me. See: https://forum.netatmo.com/viewtopic.php ... 9fb7d0ded1

How do I downgrade the Relay v197 firmware to a previously version?

/Tom

Brieuc_Netatmo
Posts: 2888
Joined: 02 Jan 2014, 11:20

Re: Downgrade Relay v197 firmware?

Post by Brieuc_Netatmo » 22 Jan 2019, 08:11

Hi,
It is not possible to downgrade the firmware version.
However, we can analyze your system behaviour if you open a ticket in our Help Center: https://www.netatmo.com/en-us/helpcenter/energy/3
Please let me know the ticket number you will get as soon as you get it from the auto-reply.
Brieuc - Netatmo Team

Relu
Posts: 7
Joined: 18 Nov 2018, 10:16

Re: Downgrade Relay v197 firmware?

Post by Relu » 24 Jan 2019, 09:32

Brieuc_Netatmo
Can you see ticket no 37427. I have the same problem...
Every day I need to adjust the temperature

tom.lindved
Posts: 9
Joined: 27 Feb 2018, 08:20
Location: Denmark

Re: Downgrade Relay v197 firmware?

Post by tom.lindved » 24 Jan 2019, 09:59

Hi,
I'm not sure how to search the ticket, ticket no. 37427.
I have created ticket no. 41923.
Thanks in advance.
/Tom

Brieuc_Netatmo
Posts: 2888
Joined: 02 Jan 2014, 11:20

Re: Downgrade Relay v197 firmware?

Post by Brieuc_Netatmo » 24 Jan 2019, 10:55

Hi,
@Relu and tom.lindved: Are you the same person? If so, please try to use only one account on the forum :)
I will look into your tickets and make sure you get a reply ASAP.
Thank you!
Brieuc - Netatmo Team

Relu
Posts: 7
Joined: 18 Nov 2018, 10:16

Re: Downgrade Relay v197 firmware?

Post by Relu » 24 Jan 2019, 15:04

Brieuc_Netatmo
We are definitely not one and the same person.

But we have the same problem

I received an answer, see below, but I'm not happy with the solution, "7 days before to modify it again if needed" :

Hello,

If the Thermostat and/or your Valves display a slightly different temperature from your usual thermometer, you can force a True Temperature.

To do that, wait to have a stable warm temperature in your room (if necessary close the door).
You change the True Temperature and you wait 7 days before to modify it again if needed.

Thank you for your collaboration.

Waiting for your answer, I wish you a nice day,


Thank you Brieuc

Brieuc_Netatmo
Posts: 2888
Joined: 02 Jan 2014, 11:20

Re: Downgrade Relay v197 firmware?

Post by Brieuc_Netatmo » 25 Jan 2019, 09:17

Hi Relu,
Thank you, but it's still weird to me that you mentioned the same ticket number than tom (37427).
We're going to look into it, but our guidelines are the best way to get the best performance out of your Valves.
Brieuc - Netatmo Team

Relu
Posts: 7
Joined: 18 Nov 2018, 10:16

Re: Downgrade Relay v197 firmware?

Post by Relu » 25 Jan 2019, 20:04

Brieuc

I said the ticket number first, I think Tom mistakenly told the number of my ticket, then he corrected and said another ticket number
The point is that we both have the same problem from what I see, and if it does not work from day to day, it's pretty hard to believe the error will solve within a few days of itself

What I've noticed is that when I open the window, the actual temperature is lost, or if I left home and set a temperature 3 degrees below, when it returns to the comfort temperature is wrong, at least 1 -2 degrees difference


Thank you

Relu
Posts: 7
Joined: 18 Nov 2018, 10:16

Re: Downgrade Relay v197 firmware?

Post by Relu » 29 Jan 2019, 20:28

Hello,

For three days I did not adjust the true temperature, I increased the temperature from 21.5 degrees to 22.5 in a room and 23 degrees in another room, so the real temperature is the one I consider optimal, namely 21.5 degrees. In the first two days the difference between the actual temperature and the one displayed and felt by the valves was between 1-1.5 degrees. Today on the 3rd day the difference reached 2 degrees.
It is clear that it will not return to normal too soon, my suspicion is that this difference will increase.
I expect a response with a real solution, otherwise I will send the valves in service, I do not know if the problem is software or hardware at the moment is unacceptable anyway, from an accuracy of 0.1 degrees to the difference of 2 degrees is enormous.
I do not understand why NETATMO is stubborn to keep this software when the old one does not create so many problems, and in the forum we see there are similar cases where users complain that in the past few years they have not experienced such a thing.



Thank you

Brieuc_Netatmo
Posts: 2888
Joined: 02 Jan 2014, 11:20

Re: Downgrade Relay v197 firmware?

Post by Brieuc_Netatmo » 30 Jan 2019, 13:01

Hi Relu,
Please, no need to copy/paste the exact same message on your ticket and on the forum, it's not efficient.
We will look into your ticket, please be assured we will find a solution ASAP.
Thank you for your patience.
Brieuc - Netatmo Team

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