Thermostat (not valves) & True Tempertaure Setting

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mb2
Posts: 29
Joined: 28 Nov 2015, 12:15

Thermostat (not valves) & True Tempertaure Setting

Post by mb2 »

My Thermostat is currently displaying 48.2 Degress C - I can correct it via the app and it shows 21 but the thermostat still displays 48.2. After a day the app matches the termostat again.

I have tried new batteries - is there anything else can be done - is it a software bug or has the thermostat had it now ?
Brieuc_Netatmo
Posts: 3088
Joined: 02 Jan 2014, 11:20

Re: Thermostat (not valves) & True Tempertaure Setting

Post by Brieuc_Netatmo »

Hi,
It looks like the temperature sensor of your Thermostat is defective.
Please open a support request via our Help Center (https://helpcenter.netatmo.com) and we will find the best solution for you :)
Have a nice day!
Brieuc - Netatmo Team
mb2
Posts: 29
Joined: 28 Nov 2015, 12:15

Re: Thermostat (not valves) & True Tempertaure Setting

Post by mb2 »

Thank you for the quick help - it did seem that was going to be the problem.
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