Spare part - mounting plate

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Airmaxchen
Posts: 11
Joined: 12 Nov 2015, 09:30

Spare part - mounting plate

Post by Airmaxchen » 10 Mar 2020, 09:45

Hello!

Some parts of the mounting plate of my thermostat broke.
Is there any way to get the plate as a spare part?

GEORGzer
Posts: 1874
Joined: 14 Jan 2014, 18:14

Re: Spare part - mounting plate

Post by GEORGzer » 10 Mar 2020, 10:00

Contacting them through the support site is the way to go when it comes to spare parts.
https://helpcenter.netatmo.com/en-us/sm ... mostat/top

There isn‘t really a „spare parts“ section, so just pick one random installation question and then got to „send us a message“ and tell them what you need.
Home: Weather Station (V3 + Rain Gauge, Wind Gauge, 3 additional Indoor Modules), Valves Starter Pack + 5 additional Valves, Smart Video Doorbell
Office: Thermostat (V2), Healthy Home Coach, Smart Smoke Alarm

Not a Netatmo employee

Airmaxchen
Posts: 11
Joined: 12 Nov 2015, 09:30

Re: Spare part - mounting plate

Post by Airmaxchen » 11 Mar 2020, 14:41

Thank you! I just contacted them and I'll get a new mounting plate.

GEORGzer
Posts: 1874
Joined: 14 Jan 2014, 18:14

Re: Spare part - mounting plate

Post by GEORGzer » 11 Mar 2020, 15:22

Awesome! 🥳
Home: Weather Station (V3 + Rain Gauge, Wind Gauge, 3 additional Indoor Modules), Valves Starter Pack + 5 additional Valves, Smart Video Doorbell
Office: Thermostat (V2), Healthy Home Coach, Smart Smoke Alarm

Not a Netatmo employee

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