All data disappeard - Thermostat disconnected from my account

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midavideltu
Posts: 4
Joined: 13 May 2020, 09:24

All data disappeard - Thermostat disconnected from my account

Post by midavideltu » 19 May 2020, 23:53

Hi,
suddendly today I've checked my Energy App and all the preious configuration I have was lost, as if I've reset the product.
I had to configured it with the usb cable and windows software just like a new product.
The bad thing is that I've lost also all historcal datas
:((((((

What happened?

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