Rele can't be reached

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nazzareno.romandini
Posts: 1
Joined: 16 Jan 2021, 21:38

Rele can't be reached

Post by nazzareno.romandini »

Hi to everyone.
My Netatmo thermostat was working well until I had to replace the router (so new credentials).
From the App I try to connect to the rele but nothing...it is not possible to reach it.
The WiFi network is 2.4GHz.
The rele led flashs slow white.
If I goes to the settings of my phone I see a netatmo WiFi network available.
I tried also to reset the rele but nothing.
The app works on a Samsung note9.
Could you please help me?

Thanks
beert
Posts: 11
Joined: 25 Jan 2017, 09:06

Re: relay can't be reached

Post by beert »

You can try to temporary disconnect (unplug) the relay (which solved my problem when the relay seemed to be 'disconnected').
Nek
Posts: 3
Joined: 07 Mar 2021, 17:02

Re: Rele can't be reached

Post by Nek »

Same problem here ...

The relé is connected to the router, It can be reached when you ping It in the same network, but can't be reached using the android/web app.

I have unplugged It several Times but nothing works ... Any idea?
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