The relay sends data to Netatmo server but appears disconnected

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Nek
Posts: 3
Joined: 07 Mar 2021, 17:02

The relay sends data to Netatmo server but appears disconnected

Post by Nek »

As a result of a temporary router change (the change lasted 3 days), I am having problems with the relay.

Currently I use the same router with which it has always worked correctly for me, however after configuring (even resetting it) the android application and the web application tell me that the relay is not connected.

I have verified that the relay is connected to wifi and is even responding to pings. I don't have a firewall.

The funny thing is that the web application is showing the temperature log of both the thermostat and the valves every 10 minutes.

Has anyone experienced this problem before? I am not getting official support despite having opened an incident in this regard.

Thank you very much for your help!
Nek
Posts: 3
Joined: 07 Mar 2021, 17:02

Re: The relay sends data to Netatmo server but appears disconnected

Post by Nek »

I think I have found a temporal (maybe not) solution. I've created an isolated guest AP in the same router with client isolation and now the rele appears as connected.

Maybe something in my common AP is interfering with the relay? is that posible? I have multiple devices but none of them unusual/new.

Any idea?
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