Thermostat stuck & battery issue

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Anibe
Posts: 3
Joined: 13 Oct 2021, 11:58

Thermostat stuck & battery issue

Post by Anibe »

Hi. Hope someone can help me please.

My thermostat display is stuck on a temperature and I can’t change it (boiler doesn’t respond). It shows low batteries - I changed it twice but it is still stuck on the same two numbers that can’t be changed. I read on the website helpcentre that after changing batteries the screen should flash however it is not happening even if I wait the advised 1 minute before inserting the new batteries. On the website it says to send them a message if that the issue which I did a week ago and still no answer.

Does anyone know what to do? Is there anyway to reset the thermostat?
Thanks
guest234
Posts: 1
Joined: 19 Oct 2021, 16:13

Re: Thermostat stuck & battery issue

Post by guest234 »

Hi, I also have the same issue, after replacing the batteries the display does not change, tried to contact support a few days ago but they just send an automated message saying they have received my request and we make every effort to respond as quickly as possible.

Anyone know how you can turn on the boiler manually?
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