pairing relay and thermostat

Tips, tricks and frequently asked questions
morselli
Posts: 2
Joined: 20 Nov 2014, 12:30

Re: pairing relay and thermostat

Post by morselli » 20 Nov 2014, 12:36

I can not coonettere the relay with the thermostat reset even with pc how can I do ?
the number of relays is g043ee4
on the thermostat and j062b12
thanks

Brieuc_Netatmo
Posts: 2938
Joined: 02 Jan 2014, 11:20

Re: pairing relay and thermostat

Post by Brieuc_Netatmo » 20 Nov 2014, 13:57

Hello,
I've just fixed the problem.
Thank you for your patience.
Brieuc - Netatmo Team

luck
Posts: 2
Joined: 20 Nov 2014, 22:06

Re: pairing relay and thermostat

Post by luck » 20 Nov 2014, 22:27

Same problem here. I've sent you my serial numbers by email few minutes ago.
Cheers!

Brieuc_Netatmo
Posts: 2938
Joined: 02 Jan 2014, 11:20

Re: pairing relay and thermostat

Post by Brieuc_Netatmo » 21 Nov 2014, 11:40

Hello luck,
Please place the Thermostat near the relay, and place the batteries in. The problem will be solved.
Brieuc - Netatmo Team

luck
Posts: 2
Joined: 20 Nov 2014, 22:06

Re: pairing relay and thermostat

Post by luck » 21 Nov 2014, 12:57

Thanks! Now it is working!

heyyoshinkoredo
Posts: 1
Joined: 21 Nov 2014, 21:34

Re: pairing relay and thermostat

Post by heyyoshinkoredo » 21 Nov 2014, 21:37

Hello,

I followed all the installation steps, but the thermostat keeps showing the "!" symbol.
I have also renewed the pairing between the relay and the thermostat by means of the application NetatmoThermostat_PairingWizard_Windows.

Here are the serial numbers of my devices:

Relay: g043f8e
Thermostat: j062ac6

Please help!
thank you in advance

IlCoccia
Posts: 2
Joined: 23 Nov 2014, 01:46

Re: pairing relay and thermostat

Post by IlCoccia » 23 Nov 2014, 01:50

Hi, I have the same problem. I sent tu you my serial numbers using the form.

Thank you in advance
Federico

alex gamma
Posts: 2
Joined: 23 Nov 2014, 08:10

Re: pairing relay and thermostat

Post by alex gamma » 23 Nov 2014, 08:19

I can not coonettere the relay with the thermostat reset even with pc how can I do ?
the number of relays is g044548
on the thermostat and j062928
thanks

Brieuc_Netatmo
Posts: 2938
Joined: 02 Jan 2014, 11:20

Re: pairing relay and thermostat

Post by Brieuc_Netatmo » 24 Nov 2014, 14:07

Hello heyyoshinkoredo, IlCoccia and alex gamma,
Problem should now be solved :-)
Brieuc - Netatmo Team

IlCoccia
Posts: 2
Joined: 23 Nov 2014, 01:46

Re: pairing relay and thermostat

Post by IlCoccia » 24 Nov 2014, 14:46

Now It works.
Thank you very much!

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