pairing relay and thermostat

Tips, tricks and frequently asked questions
alex gamma
Posts: 2
Joined: 23 Nov 2014, 08:10

Re: pairing relay and thermostat

Post by alex gamma » 24 Nov 2014, 16:56

Now It works.
Thank you very much!

pietromarra77
Posts: 2
Joined: 26 Nov 2014, 09:13

Re: pairing relay and thermostat

Post by pietromarra77 » 26 Nov 2014, 09:17

Hello,
I have exactly the same problem.
I followed all the installation steps, the relay is working fine, but the thermostat keeps showing the "!" symbol.
I have also renewed the pairing between the relay and the thermostat by means of the application NetatmoThermostat_PairingWizard_Windows, but at no avail.
Here are the serial numbers of my devices:

Relay: g044138
Thermostat: j061966

Please help!
Thank you
Pietro

Brieuc_Netatmo
Posts: 2941
Joined: 02 Jan 2014, 11:20

Re: pairing relay and thermostat

Post by Brieuc_Netatmo » 26 Nov 2014, 10:26

Hi pietromarra77,
Problem should now be solved :-)
Brieuc - Netatmo Team

pietromarra77
Posts: 2
Joined: 26 Nov 2014, 09:13

Re: pairing relay and thermostat

Post by pietromarra77 » 26 Nov 2014, 10:36

now working.
Thank You

sberga64
Posts: 2
Joined: 26 Nov 2014, 13:53

Re: pairing relay and thermostat

Post by sberga64 » 26 Nov 2014, 15:29

Hello,
Same problem. After installation steps, the thermostat shows the "!" symbol.

Please could you help me!
Thank you so much

my devices:
Relay: g044442
Thermostat: j063206

Brieuc_Netatmo
Posts: 2941
Joined: 02 Jan 2014, 11:20

Re: pairing relay and thermostat

Post by Brieuc_Netatmo » 27 Nov 2014, 10:22

Hello sberga64,
Done! :-)
Brieuc - Netatmo Team

sberga64
Posts: 2
Joined: 26 Nov 2014, 13:53

Re: pairing relay and thermostat

Post by sberga64 » 28 Nov 2014, 17:24

Hello Brieuc, thank you
Now it's working.

nenuko
Posts: 3
Joined: 28 Nov 2014, 18:34

Re: pairing relay and thermostat

Post by nenuko » 28 Nov 2014, 18:37

Hi
I have the same problem pairing.
my devices:
Relay: g044db4
Thermostat: j06163e

ceedub
Posts: 2
Joined: 29 Nov 2014, 12:14

Re: pairing relay and thermostat

Post by ceedub » 29 Nov 2014, 12:17

Hi, I'm also having the same problem pairing. Please could you help me.

Thermostat: j061858
Relay: g043c78

Thanks!

ceedub
Posts: 2
Joined: 29 Nov 2014, 12:14

Re: pairing relay and thermostat

Post by ceedub » 29 Nov 2014, 13:06

It appears to have fixed itself! Thanks anyway

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