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Re: pairing relay and thermostat

Posted: 24 Nov 2014, 16:56
by alex gamma
Now It works.
Thank you very much!

Re: pairing relay and thermostat

Posted: 26 Nov 2014, 09:17
by pietromarra77
Hello,
I have exactly the same problem.
I followed all the installation steps, the relay is working fine, but the thermostat keeps showing the "!" symbol.
I have also renewed the pairing between the relay and the thermostat by means of the application NetatmoThermostat_PairingWizard_Windows, but at no avail.
Here are the serial numbers of my devices:

Relay: g044138
Thermostat: j061966

Please help!
Thank you
Pietro

Re: pairing relay and thermostat

Posted: 26 Nov 2014, 10:26
by Brieuc_Netatmo
Hi pietromarra77,
Problem should now be solved :-)

Re: pairing relay and thermostat

Posted: 26 Nov 2014, 10:36
by pietromarra77
now working.
Thank You

Re: pairing relay and thermostat

Posted: 26 Nov 2014, 15:29
by sberga64
Hello,
Same problem. After installation steps, the thermostat shows the "!" symbol.

Please could you help me!
Thank you so much

my devices:
Relay: g044442
Thermostat: j063206

Re: pairing relay and thermostat

Posted: 27 Nov 2014, 10:22
by Brieuc_Netatmo
Hello sberga64,
Done! :-)

Re: pairing relay and thermostat

Posted: 28 Nov 2014, 17:24
by sberga64
Hello Brieuc, thank you
Now it's working.

Re: pairing relay and thermostat

Posted: 28 Nov 2014, 18:37
by nenuko
Hi
I have the same problem pairing.
my devices:
Relay: g044db4
Thermostat: j06163e

Re: pairing relay and thermostat

Posted: 29 Nov 2014, 12:17
by ceedub
Hi, I'm also having the same problem pairing. Please could you help me.

Thermostat: j061858
Relay: g043c78

Thanks!

Re: pairing relay and thermostat

Posted: 29 Nov 2014, 13:06
by ceedub
It appears to have fixed itself! Thanks anyway