pairing relay and thermostat

Tips, tricks and frequently asked questions
maxmilano
Posts: 1
Joined: 29 Nov 2014, 19:00

Re: pairing relay and thermostat

Post by maxmilano » 29 Nov 2014, 19:20

Hi, I'm also having the same problem pairing. Please could you help me.

Thermostat: j0636dc firm 18
Relay: g061324 firm 35

Thanks!

Brieuc_Netatmo
Posts: 2941
Joined: 02 Jan 2014, 11:20

Re: pairing relay and thermostat

Post by Brieuc_Netatmo » 01 Dec 2014, 10:12

Hello nenuko: your Thermostat is unpaired from its relay, please follow this workaround:
- Remove the batteries of the Thermostat.
- Connect the relay to the computer with the USB cable, and then run the pairing software (link below depending on your system):
Mac OS: http://fw.netatmo.net/NetatmoThermostat ... _MacOS.dmg
Windows: http://fw.netatmo.net/NetatmoThermostat ... indows.exe
- Remove the Thermostat which is currently paired with the relay ("Remove" button).
- Pair again Thermostat: "Add" button, and then put the batteries in the Thermostat and place it next to the relay (the screen should flash, then disappear, then display the logo "Searching relay").
- The pairing is done. You can close the program.
- Reconnect the relay and the Thermostat.

@maxmilano: the problem should now be solved.
Brieuc - Netatmo Team

nenuko
Posts: 3
Joined: 28 Nov 2014, 18:34

Re: pairing relay and thermostat

Post by nenuko » 01 Dec 2014, 20:22

Thank you
Now it is working.

apeloso
Posts: 4
Joined: 02 Dec 2014, 00:20

Re: pairing relay and thermostat

Post by apeloso » 02 Dec 2014, 00:39

Dear Support team, I have just installed a the new Netatmo Thermostat, and I am experiencing the same problem: thermostat and relay don't pair, the symbol "!" keeps staying even though the thermostat and the relay are very close (some centimeter). I also have tried the suggested procedure by using the pairing tool (NetatmoThermostat_PairingWizard_Windows.exe), but unsuccessful. :cry:

Please, help me.

Following the devices information:
- Relay: g043fee
- Thermostat: j0629b8

Thanks in advance,
Regards

Agostino

macpablo
Posts: 2
Joined: 02 Dec 2014, 00:40

Re: pairing relay and thermostat

Post by macpablo » 02 Dec 2014, 00:42

Hi,

I have this issue also :(
pls, help :)

Relay : g044b24
Thermostat : j06390c

Thx :)

Pablo

Brieuc_Netatmo
Posts: 2941
Joined: 02 Jan 2014, 11:20

Re: pairing relay and thermostat

Post by Brieuc_Netatmo » 02 Dec 2014, 10:23

Hello,
apeloso and macpablo: it should now work :-)
Brieuc - Netatmo Team

macpablo
Posts: 2
Joined: 02 Dec 2014, 00:40

Re: pairing relay and thermostat

Post by macpablo » 02 Dec 2014, 10:29

Thx, works perfect :)

Tomorrow will arrrive, another one, if i have a similar issue, i ill write again :)

Special thx :)

macpablo

distantowl
Posts: 6
Joined: 30 Nov 2014, 04:27

Re: pairing relay and thermostat

Post by distantowl » 02 Dec 2014, 22:24

Hi,

I am also having a pairing problem, I have sent a message using the support webpage.

Thanks

Mart1159
Posts: 2
Joined: 03 Dec 2014, 18:34

Re: pairing relay and thermostat

Post by Mart1159 » 03 Dec 2014, 18:48

Hi,
My relay and thermostat won't pair no matter how close together they ar

Thermostat :j0640b0
Relay :g065a78

Any thoughts?
Thanks

Brieuc_Netatmo
Posts: 2941
Joined: 02 Jan 2014, 11:20

Re: pairing relay and thermostat

Post by Brieuc_Netatmo » 03 Dec 2014, 18:56

Hi Mart1159,
Problem solved, just connect the relay to internet and the Thermostat will be paired to its relay.
Brieuc - Netatmo Team

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