pairing relay and thermostat

Tips, tricks and frequently asked questions
Post Reply
Mart1159
Posts: 2
Joined: 03 Dec 2014, 18:34

Re: pairing relay and thermostat

Post by Mart1159 » 03 Dec 2014, 19:24

Fixed

Many thanks

apeloso
Posts: 4
Joined: 02 Dec 2014, 00:20

Re: pairing relay and thermostat

Post by apeloso » 04 Dec 2014, 00:38

Brieuc_Netatmo wrote:Hello,
apeloso and macpablo: it should now work :-)
Hello Brieuc, thank you very much.

They are working properly now.

Regards.

Agostino

Anastazia
Posts: 2
Joined: 08 Dec 2014, 10:26

Re: pairing relay and thermostat

Post by Anastazia » 08 Dec 2014, 10:34

Goodmorning,

I have the same problem as all people above and followed every step (even the pairing with usb). The thermostat does pair with the relay if you hold them really close. As soon as you move the thermostat back (1,5m) to its station....the connection gets lost. Another thing is that if the thermostat is mounted to the wall I can not adjust anything manually. Near the relay it works, mounted it freezes. I have tried over and over again, to no avail. Now I am officially stuck :roll: . Please, could somebody help me out here?

Kind regards,

Anastazia

Brieuc_Netatmo
Posts: 2886
Joined: 02 Jan 2014, 11:20

Re: pairing relay and thermostat

Post by Brieuc_Netatmo » 08 Dec 2014, 11:56

Hello,
Your Thermostat seems to be defective, please contact us using this form: www.netatmo.com/site/support/
Brieuc - Netatmo Team

Anastazia
Posts: 2
Joined: 08 Dec 2014, 10:26

Re: pairing relay and thermostat

Post by Anastazia » 08 Dec 2014, 13:08

Thank you.

I have filled out the contact form.

alers250
Posts: 3
Joined: 08 Dec 2014, 17:49

Re: pairing relay and thermostat

Post by alers250 » 08 Dec 2014, 18:02

Good morning , I have the same problem as everyone else.
I can not pair the thermostat with relay.
I also tried the program with coupling and says it is paired but it really does not work the same.
I beg you to be able to help me.
The number of the thermostat is: j06305a
The number of the relay is: g044464
I apologize for my English but I'm using Google translator.
Many thanks

Brieuc_Netatmo
Posts: 2886
Joined: 02 Jan 2014, 11:20

Re: pairing relay and thermostat

Post by Brieuc_Netatmo » 08 Dec 2014, 18:41

@Alers: Hello, problem should now be solved!
Brieuc - Netatmo Team

alers250
Posts: 3
Joined: 08 Dec 2014, 17:49

Re: pairing relay and thermostat

Post by alers250 » 09 Dec 2014, 16:32

Good evening , unfortunately still does not work .
The thermostat works but apparently still does not communicate with the relay .
What can I do..?

Brieuc_Netatmo
Posts: 2886
Joined: 02 Jan 2014, 11:20

Re: pairing relay and thermostat

Post by Brieuc_Netatmo » 10 Dec 2014, 10:00

Hello,
Problem is now solved ;-)
Brieuc - Netatmo Team

alers250
Posts: 3
Joined: 08 Dec 2014, 17:49

Re: pairing relay and thermostat

Post by alers250 » 10 Dec 2014, 10:23

Ok perfect, now it works perfectly !!!
Many thanks also to the speed of the intervention , Surely Councillor Netatmo ad Other PEOPLE .
greetings ;-)

Post Reply

Return to “General questions”