Relay can't connect via USB

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alexbuzzi
Posts: 3
Joined: 26 Oct 2016, 12:16

Relay can't connect via USB

Post by alexbuzzi » 28 Oct 2016, 10:00

Hi, I have a problem pairing the relay with the thermostat,
I tried the procedure to re-pair the two, but with the pairing software (NetatmoThermostat_PairingWizard) or the management software (NetatmoThermostatWizard) after connecting the relay via USB, it blinks but nothing happens (tried both in Linux and Mac).

Is it a software problem or an harware failure, and I have to change the relay?

thermostat bought on Amazon 26/10/2016 - relay serial: gle8554

can you help me?

regards

Brieuc_Netatmo
Posts: 2941
Joined: 02 Jan 2014, 11:20

Re: Relay can't connect via USB

Post by Brieuc_Netatmo » 28 Oct 2016, 11:04

Hi,
Please try with another USB cable.
If it still does not work, contact us at support.
Brieuc - Netatmo Team

alexbuzzi
Posts: 3
Joined: 26 Oct 2016, 12:16

Re: Relay can't connect via USB

Post by alexbuzzi » 28 Oct 2016, 12:04

tried several cables,

I'll try contacting support

thanks

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