Relay can't connect via USB

[alexbuzzi]

Hi, I have a problem pairing the relay with the thermostat,
I tried the procedure to re-pair the two, but with the pairing software (NetatmoThermostat_PairingWizard) or the management software (NetatmoThermostatWizard) after connecting the relay via USB, it blinks but nothing happens (tried both in Linux and Mac).

Is it a software problem or an harware failure, and I have to change the relay?

thermostat bought on Amazon 26/10/2016 - relay serial: gle8554

can you help me?

regards

[Brieuc_Netatmo]

Hi,
Please try with another USB cable.
If it still does not work, contact us at support.

[alexbuzzi]

tried several cables,

I'll try contacting support

thanks