Hi, I have a problem pairing the relay with the thermostat,
I tried the procedure to re-pair the two, but with the pairing software (NetatmoThermostat_PairingWizard) or the management software (NetatmoThermostatWizard) after connecting the relay via USB, it blinks but nothing happens (tried both in Linux and Mac).
Is it a software problem or an harware failure, and I have to change the relay?
thermostat bought on Amazon 26/10/2016 - relay serial: gle8554
can you help me?
regards
Relay can't connect via USB
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- Posts: 2938
- Joined: 02 Jan 2014, 11:20
Re: Relay can't connect via USB
Hi,
Please try with another USB cable.
If it still does not work, contact us at support.
Please try with another USB cable.
If it still does not work, contact us at support.
Brieuc - Netatmo Team
Re: Relay can't connect via USB
tried several cables,
I'll try contacting support
thanks
I'll try contacting support
thanks