dots on display!!!!

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frunkio
Posts: 2
Joined: 23 Mar 2017, 09:45

dots on display!!!!

Post by frunkio » 23 Mar 2017, 09:54

IMG_5240.jpg
There is a problem with the display. It shows some dots as you can see on the picture.
Is this normal for this kind of E-Ink display or is there something wrong with my device? HELP ME!!

Brieuc_Netatmo
Posts: 2931
Joined: 02 Jan 2014, 11:20

Re: dots on display!!!!

Post by Brieuc_Netatmo » 23 Mar 2017, 11:37

Hello,
This is not normal. Please contact us at support (https://www.netatmo.com/helpcenter/) and we'll provide you with a solution.
Brieuc - Netatmo Team

frunkio
Posts: 2
Joined: 23 Mar 2017, 09:45

Re: dots on display!!!!

Post by frunkio » 23 Mar 2017, 12:13

I have already sent 3 email few days ago but no answer

Brieuc_Netatmo
Posts: 2931
Joined: 02 Jan 2014, 11:20

Re: dots on display!!!!

Post by Brieuc_Netatmo » 23 Mar 2017, 13:22

Thank you for this information.
I've found your ticket and made sure you get an answer as soon as possible.
Brieuc - Netatmo Team

freeaxel
Posts: 6
Joined: 03 Feb 2016, 13:00

Re: dots on display!!!!

Post by freeaxel » 08 May 2017, 12:00

Hello
I've the same problem ...
Attachments
8016328A-26A2-414A-90FF-1D7891DB129D.JPG

Stuflo
Posts: 33
Joined: 19 Jan 2016, 10:44

Re: dots on display!!!!

Post by Stuflo » 04 Sep 2017, 22:05

Did you ever get this sorted. Mine has also developed acne?
Attachments
IMG_0457.JPG

rado
Posts: 26
Joined: 10 Feb 2016, 13:52

Re: dots on display!!!!

Post by rado » 22 Sep 2017, 12:41

Mine has the same.. Very similar to @freeaxel photo

Jon
Posts: 4
Joined: 29 Dec 2018, 21:38

Re: dots on display!!!!

Post by Jon » 29 Dec 2018, 21:57

Where you given a solution or found one?

My display has started to frosted/dots. I’ve had this since 2016 and was all good until recently. I also got this thermostat to replace another Netatmo thermostat which got another fault.

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