Auto Balance Feature

Tips, tricks and frequently asked questions
Aarto
Posts: 8
Joined: 17 Jul 2017, 19:24

Re: Auto Balance Feature

Post by Aarto » 25 Oct 2017, 14:24

Sometime the approach can be a bit more hands-on :-)
I put my thermostat in the coldest room in my house.. This means the boiler will be on to ensure this room is adequately heated and the valves are capping the temperature on the other rooms so i have the right temperature everywhere :-)

casabastiano
Posts: 1
Joined: 30 Oct 2017, 09:42

Re: Auto Balance Feature

Post by casabastiano » 30 Oct 2017, 09:51

Add me to the list.
I've got the same issue and I need that "Valves can automatically activate the heating production following the schedule, even if the room where the Thermostat is placed does not need to be heated."
This is very important and is the main reason I bought radiator valves.
Netatmo, in a few days does it mean for you in one 1 month (and more...)?
We need this update!

dseehof
Posts: 6
Joined: 24 Sep 2017, 09:19

Re: Auto Balance Feature

Post by dseehof » 30 Oct 2017, 10:28

After not having heard from support after numerous emails I openly asked them on Twitter. This is what I got:

"Hello Daniel,

Thank you for your patience.
In this moment we have the new firmware but is in beta and is still in test version.
So at the moment is still not ready but as we said it will be ready soon.

Thank you for your understanding.
Have a nice day"

This is by far the worst user support in history!

melomeloni
Posts: 3
Joined: 06 Aug 2017, 05:13

Re: Auto Balance Feature

Post by melomeloni » 03 Nov 2017, 09:46

This is the claim on website: "Grazie alla programmazione stanza per stanza, riscalda ogni singola stanza in base alle tue abitudini quotidiane e risparmia" [italian website]

(Benefit from a schedule based on your daily routine. Heat only when and where you need it) [english website]

It doesn't mean that only way to have different temperature is to manually boost the valves

Hope to receive firmware in few days. Thank you.

dozd
Posts: 14
Joined: 04 Nov 2017, 08:12

Re: Auto Balance Feature

Post by dozd » 04 Nov 2017, 10:50

Same problem for me, hope the update will be ready soon. It's pretty killing must-have feature for me. Otherwise I'm going to use free return policy...

Dynablaster76
Posts: 3
Joined: 08 Nov 2017, 00:44

Re: Auto Balance Feature

Post by Dynablaster76 » 08 Nov 2017, 00:49

I've just bought 1 valve and run in the same problem. I hope Netatmo will provide these options asap, since I would like to buy 10 more valves for my home, but if they don't work as expected would be a big waste of money!

Hei Netatmo what about this fix? I see you promised this in september..

Paolo

Mrmanuel
Posts: 1
Joined: 09 Nov 2017, 07:49

Re: Auto Balance Feature

Post by Mrmanuel » 09 Nov 2017, 09:56

Hello, I have the same problem too. I know that an Italian user has given you the new beta firmware. is it possible to have it? if I do not return all 8 valves

dozd
Posts: 14
Joined: 04 Nov 2017, 08:12

Re: Auto Balance Feature

Post by dozd » 10 Nov 2017, 09:54

From @NetatmoSupport on twitter: Dear customer, it will be released before the end of the month and we will be the only brand to propose this kind of feature

dseehof
Posts: 6
Joined: 24 Sep 2017, 09:19

Re: Auto Balance Feature

Post by dseehof » 10 Nov 2017, 10:39

Now we at least now that "in the next few days" means about 2 months. Ridiculous beyond belief.

MarcoGT
Posts: 30
Joined: 18 Oct 2017, 08:34

Re: Auto Balance Feature

Post by MarcoGT » 10 Nov 2017, 10:46

End of the months means three weeks...

Post Reply

Return to “General questions”