Energy app + Iphone SE (I) IOS14 >>Login issues

Remarks, questions, tips and tricks regarding the Netatmo applications.
Post Reply
DzBr
Posts: 3
Joined: 20 Oct 2020, 14:26

Energy app + Iphone SE (I) IOS14 >>Login issues

Post by DzBr »

Hi,
I was using the thermostat and energy app for a few years - no complains, no issues.
This autumn I turned on the system and found that I can not login to the Energy app. As soon as I choose Log in, the login window opens up and then instantly it minimizes. Looks like it crashes, but its not, I can see it in the background.
I can control the system through web though.
I have tried to install weather app and it acts the same - everything works ok (presentation, registration of new user), but as soon as I try to login, the app minimizes itself.
I have had the same Iphone but I have switched to iOS 14 recently - this is the only difference from previous years setup.

Has anyone had the same issues? solutions?
DzBr
Posts: 3
Joined: 20 Oct 2020, 14:26

Re: Energy app + Iphone SE (I) IOS14 >>Login issues

Post by DzBr »

Netatmo, can your technicians give anything on this?
I updated to the latest Netatmo app, but the problem is still here.
GEORGzer
Posts: 2663
Joined: 14 Jan 2014, 18:14

Re: Energy app + Iphone SE (I) IOS14 >>Login issues

Post by GEORGzer »

iPhone SE 2020, iOS 14.1, Energy App 3.1.14

No issues here 🤷‍♂️
Home: Weather Station (V3 + Rain & Wind Gauge, 3 additional Indoor Modules, Shield), Valves Starter Pack + 7 Valves, Video Doorbell
Office: Thermostat (V2), Healthy Home Coach, Smoke Alarm, 2 2in1 Sensors

Not a Netatmo employee
DzBr
Posts: 3
Joined: 20 Oct 2020, 14:26

Re: Energy app + Iphone SE (I) IOS14 >>Login issues

Post by DzBr »

My software setup is the same just that Iphone is SE Ist edition.
This version is still fully supported by Apple and from that side should not cause the above mentioned issue. According to app store this Iphone compatible with Netatmo app.
Post Reply

Return to “Thermostat iOS/Android/Web Application”