Removing device from app

Remarks, questions, tips and tricks regarding the Netatmo applications.
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Littlespark
Posts: 1
Joined: 05 Nov 2020, 13:10

Removing device from app

Post by Littlespark »

Hello. New forum member, but asking about a thermostat replacement.

I fitted the stat 18 months ago for a customer in a holiday cottage. Customer supplied the stat herself. It’s been losing connection and she’s agreed to a new one, and she will try to get her money back from wherever it was bought.

I’m a pro installer, and bought the replacement through CEF, so she’s happy it’s working now.
The thing is with adding a new device to the app, it didn’t overwrite the old one... so now she has two thermostat relays on her app, named the same, and only the second one is connected.

We couldn’t find how to delete the original from the app. We can rename the room it’s in, but not the top level.
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