Relay is not working and Netatmo does not respond

This forum provides technical help on how to set up Netatmo Thermostat Wifi connection.
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Dus
Posts: 1
Joined: 24 Feb 2018, 09:23

Relay is not working and Netatmo does not respond

Post by Dus » 24 Feb 2018, 09:32

This is the second time this winter the relay got disconnected from wifi, but this time it is impossible to connect back.
I tried to get in touch with netatmo support but only possible way to do it is through email.
The only response that I got is that "due to an unexpected amount of emails" they will not be able to answer for a while.
This is ABSOLUTELY UNACCEPTABLE. Netatmo support should provide a telephone number and give appropiate responses.
Absolutely disappointed with this product. It is rubbish.

Gizmo20
Posts: 3
Joined: 07 Nov 2016, 13:00

Re: Relay is not working and Netatmo does not respond

Post by Gizmo20 » 27 Feb 2018, 10:13

This seems to be the same problem that I am having. Relay suddenly lost contact with the server. I have tried to re-install via the usb cable. The firmware updated and says that I have WiFi access to my router, but when I try to pair the relay with my iPhone it just says 'an unexpected error has occurred'.
Is this a Netatmo Server error? Can anyone advise please.

Peter

Gizmo20
Posts: 3
Joined: 07 Nov 2016, 13:00

Re: Relay is not working and Netatmo does not respond

Post by Gizmo20 » 27 Feb 2018, 14:44

Gizmo20 wrote:This seems to be the same problem that I am having. Relay suddenly lost contact with the server. I have tried to re-install via the usb cable. The firmware updated and says that I have WiFi access to my router, but when I try to pair the relay with my iPhone it just says 'an unexpected error has occurred'.
Is this a Netatmo Server error? Can anyone advise please.

Peter

Seems to have resolved itself after 18 hours and numerous attempts to connect, I gave it one final try and hey presto. Now wondering if it was a Netatmo server problem!!

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