Relay cannot connect to server

This forum provides technical help on how to set up Netatmo Thermostat Wifi connection.
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Joined: 30 Mar 2018, 09:20

Relay cannot connect to server

Post by Georgendah » 04 Jun 2018, 21:58

Hello there fellow Netatmo Users,

Have waited a month for reply from the helpdesk to no avail. My system was working fine for three months until one day when the boiler relay lost the server. I have tried all steps known to reconnect the relay to the server. I assume the router must have gone down and it will not reconnect. I note that my Android smart phone upgraded to 7:0 Nougat and this might be interfering with server connection. Of course the system functions as is but I have lost the ability to control the system remotely which was the prime reason for the upgrade so feeling a little dissappointed.

Anyone one out there had similar issues and managed to get a resolution. Look forward to hearing from you.



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